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For Companies At a Glance
- Tasks: Lead service delivery and ensure customer satisfaction in a dynamic tech environment.
- Company: Join Betfred, a pioneering force in the global betting and gaming industry.
- Benefits: Competitive salary, bonuses, wellness support, and flexible leave options.
- Why this job: Shape the future of gaming while working with innovative technologies.
- Qualifications: Experience in service management and strong communication skills required.
- Other info: Exciting growth opportunities in a collaborative and customer-focused culture.
The predicted salary is between 50000 - 60000 £ per year.
Our mission is to dominate the betting and gaming industry on a global scale and we need the very best Tech talent to help us achieve this. We recently migrated all of our customers onto our very own proprietary platform - so it's an exciting time to join us. With the help of our new platform, we're able to pioneer new products and drive more advanced, creative technologies. The result? Unrivalled experiences for millions of customers worldwide. Betfred's Technology department is driven by innovation, and you'll be at the heart of unlocking our new platform's potential. So, if you want to help shape the future of betting and gaming, then it's time to join us.
Job Purpose
In a product-led organisation, the Service Manager plays a pivotal role in ensuring that customer-facing services are delivered efficiently, reliably, and in alignment with product strategy. They act as the bridge between product teams, support functions, and customers, ensuring that service delivery meets agreed standards and contributes to customer satisfaction and business growth.
Job Duties
- Service Operations & Delivery: Oversee the day-to-day operations of service delivery across multiple products. Ensure services meet agreed SLAs, KPIs, and customer expectations. Coordinate with product teams to align service delivery with product releases and updates.
- Performance & Continuous Improvement: Monitor service performance metrics and customer feedback. Identify areas for improvement and lead service optimisation initiatives. Develop and implement service improvement plans and problem management strategies. Act as the primary point of contact for service-related escalations. Build strong relationships with internal stakeholders and external customers. Represent the voice of the customer in service design and delivery discussions.
- Governance & Compliance: Ensure compliance with internal policies, industry standards, and regulatory requirements. Maintain accurate documentation of service processes, SLAs, and operational procedures. Provide coaching, training, and performance management. Foster a culture of accountability, collaboration, and customer-centricity.
Knowledge, Skills and Experience
- Proven experience in service management, ideally within a product-led or tech-driven environment.
- Strong understanding of ITIL frameworks and service lifecycle management.
- Excellent communication and stakeholder management skills.
- Ability to interpret data and drive decisions based on insights.
- Experience working with tools like Jira, Confluence, ServiceNow, or similar platforms.
What’s in it for you?
We offer a variety of competitive benefits, some of which vary depending on the role you’re recruited to. Some of what you can expect in this role includes:
- A competitive rate of pay and pension contribution (£50,000-£60,000)
- Generous discretionary bonus schemes, incentives and competitions
- An annual leave entitlement that increases with length of service
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme
- Enhanced Maternity & Paternity Pay
- Long Service Recognition
- Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream.
Service Manager in Manchester employer: Betfred Group
Contact Detail:
Betfred Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and how your skills can help them dominate the betting and gaming industry. Tailor your answers to show how you can contribute to their innovative tech-driven environment.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. Focus on articulating your experience in service management and how it aligns with their product-led approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our exciting journey.
We think you need these skills to ace Service Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your enthusiasm for technology and innovation shine through. We want to see how you can contribute to our mission of dominating the betting and gaming industry with your unique skills and experiences.
Tailor Your Experience: Make sure to highlight your relevant experience in service management, especially in tech-driven environments. Use specific examples that demonstrate your understanding of ITIL frameworks and how you've successfully managed service delivery in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Service Manager role. Remember, we’re looking for someone who can communicate effectively with both technical teams and customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Betfred.
How to prepare for a job interview at Betfred Group
✨Know Your Stuff
Make sure you understand the ins and outs of service management, especially in a tech-driven environment. Brush up on ITIL frameworks and be ready to discuss how you've applied them in your previous roles.
✨Showcase Your Communication Skills
As a Service Manager, you'll need to bridge gaps between teams and customers. Prepare examples of how you've effectively communicated with stakeholders and resolved conflicts in the past.
✨Data-Driven Decision Making
Be prepared to talk about how you've used data to drive service improvements. Bring specific metrics or examples that demonstrate your ability to interpret data and implement changes based on insights.
✨Emphasise Customer-Centricity
Highlight your experience in putting the customer first. Share stories that illustrate how you've represented the voice of the customer in service design and delivery discussions, ensuring satisfaction and loyalty.
