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- Tasks: Support and enhance our digital platform while troubleshooting incidents and collaborating with development teams.
- Company: Join a leading betting and gaming company driving innovation in technology.
- Benefits: Competitive salary, bonuses, pension contributions, and comprehensive health support.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be at the forefront of tech in the gaming industry and make a real impact.
- Qualifications: Experience in digital platforms, troubleshooting, and familiarity with Windows/Linux OS.
The predicted salary is between 25000 - 37500 £ per year.
Our mission is to dominate the betting and gaming industry on a global scale and we need the very best Tech talent to help us achieve this. We recently migrated all of our customers onto our very own proprietary platform - so it's an exciting time to join us. With the help of our new platform, we're able to pioneer new products and drive more advanced, creative technologies. The result? Unrivalled experiences for millions of customers worldwide. Betfred's Technology department is driven by innovation, and you'll be at the heart of unlocking our new platform's potential. So, if you want to help shape the future of betting and gaming, then it's time to join us.
Job Purpose
Working within IT Service, the Online Support function is fundamental to the Businesses Digital Platforms and related services. The team is responsible for supporting all applications and services used across the Betfred Digital Business as well as external customers, liaising with 3rd parties where relevant, reacting to incident escalations, as well as providing platform expertise to aid in the investigation and resolution of Live Incidents/ Bugs. Working closely with internal Development teams and Product Owners, in an agile environment, your role is to ensure effective communication and transfer of knowledge between Development Teams and IT Operations – fundamentally minimising resolution times and turnaround of code-fixes.
Job Duties
- Prioritise and provide advanced troubleshooting of incidents escalated via ServiceDesk across a range of technologies: Internal software, MySQL, Instana, Loki, RabbitMQ, Linux & Windows OS, Splunk, Prometheus, Grafana.
- Develop clear and concise internal troubleshooting documentation to streamline incident resolution, ensuring each guide includes step-by-step instructions, common error scenarios, and solutions tailored to our systems and workflows.
- Provide product expertise to help ensure that services and components meet and continue to meet all their agreed performance targets and service levels.
- Investigate all breaches of service level objectives, initiating remedial activities where possible.
- Use application management software and tools to investigate issues, collect performance statistics and create reports.
- Continuously suggest and contribute to the team's monitoring strategy to ensure IT teams are equipped with essential platform metrics, data, and alerts, enabling proactive identification and reduction of faults, bugs, and incidents.
- Identify and analyse trends and recurring incidents to support efficient Problem Management.
- Participate in daily stand-up meetings with development teams to stay aligned on priorities and progress.
- Collaborate with internal business and product teams to ensure real-time prioritisation of active bugs and incidents, providing timely status updates as needed.
Knowledge, Skills and Experience
- Experience Support/ Maintaining/ aiding in Delivery of a Digital Platform/ Service or recent relevant qualification.
- Previous experience and/or understanding of Windows & Linux OS.
- Experience with one or a number of the following monitoring tools: Instana, Splunk, Loki, Prometheus, Grafana.
- Experience with Database technologies such as Mysql, MongoDb or Redis and the relevant query language.
- Previous experience and/or understanding of cloud-based infrastructure (ideally AWS).
- Operated in/ understanding of an ITIL environment, where Incident/ Problem Mgmt, Change Control, etc are implemented.
- ITIL working knowledge or qualification.
- Previous experience in a busy, fast-paced IT environment, working to agreed SLAs and other KPIs beneficial.
- Operated in/ understanding of an Agile Development/ Delivery environment.
- Understanding of the full web technology stack (network, TCP/IP, DNS, routing, HTTP/S).
- Ability to organise and prioritise tickets, working off their own initiative.
- Excellent written and oral communication skills, and excellent stakeholder management.
- Scripting knowledge such as PowerShell, Python.
- Sound knowledge in the Gaming and Sports industry.
- Experience in prioritising operational and development backlogs.
What is in it for me?
- £30,000 - £45,000 per annum, depending on experience.
- Earn Extra Rewards: Unlock bonuses and incentives to enhance your income.
- Build a nest egg with monthly pension contribution, helping you prepare for the future.
- Access enhanced Maternity & Paternity Pay to help you prepare for new additions to your family.
- Cash-in on our 'Refer a Friend' programme – we're always looking for exceptional individuals like you!
- Benefit from a death in service benefit, though we hope you'll never need it.
- Enjoy discounts and cashback offers from a diverse range of high-street and online retailers, saving on everyday essentials and indulgences.
- Join our long-service recognition programme, honouring the dedication of our loyal team members throughout their careers.
- Recognise and be recognised for your achievements, earning points redeemable with over 700 global retailers.
- Receive a gift to celebrate the birth of a baby, adoptions, and weddings, along with an extra day off for your wedding day.
- Benefit from a 24/7 virtual GP service for you and your family, ensuring prompt health answers that fit your schedule.
- Utilise an independent service to identify and receive mental health support, including face-to-face counselling and self-help resources.
- Optimise your budget with our financial wellbeing package, offering real-time earnings tracking and early access to earned pay to help support you with unexpected bills.
- Set up salary-based savings and earn a 5% boost through our savings scheme.
- Access one-on-one support from an independent Financial Coach.
- Confidentially address life challenges through our Employee Assistance Programme, covering childcare, family matters, relationships, addiction, legal issues, financial concerns and more.
- Explore a wide range of resources for physical, mental, nutritional, and financial wellbeing through our Wellbeing App.
- Enjoy complimentary eye tests and contributions towards single lens prescriptions for VDU users.
Digital Services Engineer employer: Betfred Group
Contact Detail:
Betfred Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Services Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and tech expertise. This is your chance to demonstrate what you can do beyond just a CV. Make it easy for potential employers to see your talent in action.
✨Tip Number 3
Prepare for interviews like it's game day! Research the company, understand their products, and be ready to discuss how your skills align with their needs. Practise common interview questions and have some thoughtful queries ready to show your interest.
✨Tip Number 4
Apply through our website! We want to see your application directly. It’s a great way to ensure your details land in the right hands. Plus, it shows you're keen on joining our team and ready to dive into the exciting world of digital services.
We think you need these skills to ace Digital Services Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Digital Services Engineer role. Highlight your experience with the technologies mentioned in the job description, like MySQL and Linux, to show us you’re the perfect fit!
Show Off Your Communication Skills: Since excellent written and oral communication is key for this role, don’t shy away from showcasing your ability to explain complex tech concepts clearly. Use straightforward language and structure your application well to make it easy for us to read.
Demonstrate Your Problem-Solving Skills: We love candidates who can think on their feet! Include examples of how you've tackled incidents or bugs in the past, especially in a fast-paced IT environment. This will help us see your troubleshooting prowess in action.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Betfred Group
✨Know Your Tech Stack
Make sure you’re familiar with the technologies mentioned in the job description, like MySQL, Linux, and monitoring tools such as Splunk and Grafana. Brush up on your knowledge of these systems so you can confidently discuss how you've used them in past roles.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled incidents or bugs in previous positions. Think about times when you had to troubleshoot under pressure and be ready to explain your thought process and the outcome.
✨Communicate Clearly
Since this role involves liaising with various teams, practice articulating your ideas clearly and concisely. You might even want to do a mock interview with a friend to refine your communication skills and ensure you can convey technical information effectively.
✨Understand Agile Methodologies
Familiarise yourself with Agile principles, as this role requires collaboration with development teams in an Agile environment. Be prepared to discuss how you've worked in Agile settings before and how you prioritise tasks in fast-paced situations.