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- Tasks: Lead a team, ensure excellent customer experience, and promote responsible gambling.
- Company: Join Betfred, a community-focused betting company with a commitment to safety.
- Benefits: Enjoy bonuses, discounts, pension contributions, and mental health support.
- Other info: We value diversity and welcome applicants from all backgrounds.
- Why this job: Be part of a dynamic environment where you can grow and make a difference.
- Qualifications: Must be 18+, with management experience and outstanding customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Our shops are at the heart of our business, and they all play a key part in their local community. As a Shop Manager, you will have full accountability for your shop's performance and play a pivotal role in ensuring that we offer a warm and welcoming environment for customers to place bets, watch live sports and play gaming machines.
Day‐to‐day, you will be responsible for leading and developing a team of retail colleagues while delivering the highest possible retail standards and an excellent customer experience. You will become an expert in betting and provide customers with responsible guidance. A key part of your role is to ensure that all customers are betting within their means and that our 'Think 25' policy is always followed.
We are dedicated to promoting safer gambling practices and prioritise player safety and well‐being by providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help customers make informed decisions. Together, we can create a safer gambling environment for everyone.
What you'll need to succeed:
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Previous management experience in the betting or gambling industry.
- Ability to build credible relationships with colleagues and customers.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
Benefits:
- Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
- Monthly pension contributions to help you prepare for your future.
- Enhanced maternity & paternity pay to support your family.
- A long‐service recognition programme and life milestone rewards.
- A recognition scheme to earn and convert points to spend with over 700 retailers.
- A comprehensive financial wellbeing package, including salary‐based savings with a 5% boost, early access to earnings and free 121 financial coaching.
- Mental health support, including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
- We will provide you with access to further training and development opportunities, supporting internal progression and the development of your career.
At Betfred we are committed to promoting equality, diversity and inclusion (EDI) in our workplace. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Shop Manager in Cranleigh employer: Betfred Group
Contact Detail:
Betfred Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager in Cranleigh
✨Tip Number 1
Get to know the company inside out! Research Betfred's values, mission, and community involvement. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Shop Manager and how you'd handle them. Role-playing with a friend can help you feel more confident when discussing your approach during interviews.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insights about the company culture and what it’s really like to work there. Plus, they might even give you a heads-up on job openings!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Betfred family and ready to contribute to a safer gambling environment.
We think you need these skills to ace Shop Manager in Cranleigh
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the betting and gaming industry! Share any relevant experiences or interests that highlight your love for sports and customer engagement. This will help you stand out in your application.
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous management roles and any customer service achievements. We want to see how you can lead a team and create a welcoming environment!
Craft a Personal Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Shop Manager role. Be genuine and share specific examples of how you've successfully managed teams or improved customer experiences in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to hear from you!
How to prepare for a job interview at Betfred Group
✨Know Your Stuff
Familiarise yourself with the betting and gambling industry, especially the company's policies on responsible gambling. Being able to discuss these topics confidently will show that you're serious about the role and understand its importance.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your colleagues or improved customer service. This will demonstrate your capability to manage and develop a team effectively.
✨Engage with Customer Service Scenarios
Be ready to discuss how you would handle various customer service situations, especially those related to betting. Think about how you can create a welcoming environment and ensure customers are betting responsibly, as this is crucial for the role.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, and their approach to promoting safer gambling. This shows your genuine interest in the position and helps you assess if it's the right fit for you.