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- Tasks: Lead a team, ensure excellent customer experience, and promote responsible gambling.
- Company: Join Betfred, a leader in the betting industry with a community focus.
- Benefits: Enjoy bonuses, discounts, pension contributions, and mental health support.
- Why this job: Be part of a dynamic environment where you can grow and make a difference.
- Qualifications: Must be 18+, with management experience and a passion for customer service.
- Other info: We value diversity and are committed to creating an inclusive workplace.
The predicted salary is between 30000 - 40000 £ per year.
Our shops are at the heart of our business, and they all play a key part in their local community. As a Shop Manager, you will have full accountability for your shop’s performance and play a pivotal role in ensuring that we offer a warm and welcoming environment for customers to place bets, watch live sports and play gaming machines.
Day‑to‑day, you will be responsible for leading and developing a team of retail colleagues while delivering the highest possible retail standards and an excellent customer experience. You will become an expert in betting and provide customers with responsible guidance. A key part of your role is to ensure that all customers are betting within their means and that our ‘Think 25’ policy is always followed. We are dedicated to promoting safer gambling practices and prioritise player safety and well‑being by providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help customers make informed decisions. Together, we can create a safer gambling environment for everyone.
What you’ll need to succeed:
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Previous management experience in the betting or gambling industry.
- Ability to build credible relationships with colleagues and customers.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
Benefits:
- Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
- Monthly pension contributions to help you prepare for your future.
- Enhanced maternity & paternity pay to support your family.
- A long‑service recognition programme and life milestone rewards.
- A recognition scheme to earn and convert points to spend with over 700 retailers.
- A comprehensive financial wellbeing package, including salary‑based savings with a 5% boost, early access to earnings and free 121 financial coaching.
- Mental health support, including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
We will provide you with access to further training and development opportunities, supporting internal progression and the development of your career.
At Betfred we are committed to promoting equality, diversity and inclusion (EDI) in our workplace. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Shop Manager in Compton employer: Betfred Group
Contact Detail:
Betfred Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager in Compton
✨Tip Number 1
Get to know the company inside out! Research Betfred's values, mission, and community involvement. This will help you connect your experience with what they stand for during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested!
✨Tip Number 3
Prepare for situational questions! Think about how you've handled challenges in previous roles, especially in management. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Betfred family right from the start.
We think you need these skills to ace Shop Manager in Compton
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the betting and gaming industry! Share any relevant experiences or interests that highlight your passion for sports and customer service. This will help you stand out in your application.
Tailor Your CV: Make sure your CV is tailored to the Shop Manager role. Highlight your previous management experience and any specific skills that align with our values, like promoting responsible gambling and providing excellent customer service.
Craft a Personal Cover Letter: A personal touch goes a long way! Write a cover letter that reflects your personality and explains why you want to join our team. Mention how you can contribute to creating a warm and welcoming environment for our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Betfred Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the betting and gambling industry. Familiarise yourself with key terms, responsible gambling practices, and the 'Think 25' policy. This will show that you're serious about the role and understand the importance of player safety.
✨Showcase Your Leadership Skills
As a Shop Manager, you'll be leading a team, so be prepared to discuss your previous management experience. Think of specific examples where you've successfully developed a team or improved customer service. Highlighting your ability to build relationships will set you apart.
✨Engage with Passion
Even if you’re not a sports fanatic, showing enthusiasm for the industry can make a big difference. Share any relevant experiences or interests that relate to betting or gaming. Your eagerness to learn and grow within the Betfred family will resonate well with interviewers.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the company culture, training opportunities, and how they promote safer gambling. This shows that you’re genuinely interested in the role and want to contribute positively to the team.