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For Companies At a Glance
- Tasks: Engage customers, process bets, and create a welcoming retail environment.
- Company: Leading bookmaker in Birmingham with a focus on customer experience.
- Benefits: Bonuses, pension contributions, mental health support, and comprehensive training.
- Why this job: Join a dynamic team and enhance customer experiences in a fun environment.
- Qualifications: Must be 18+, flexible, and have excellent customer service skills.
- Other info: Great opportunity for personal growth and development in the betting industry.
The predicted salary is between 24000 - 36000 £ per year.
A leading bookmaker in Birmingham seeks an Assistant Sales Manager to enhance customer experiences in their retail shops.
Responsibilities include:
- Processing bets
- Engaging customers
- Maintaining a welcoming environment
Applicants must be 18+, able to work flexible hours, and possess outstanding customer service skills.
This role offers training and various benefits, including bonuses, pension contributions, and mental health support, ensuring a fulfilling workplace experience.
Retail Betting Assistant: Customer Service & Promotions in Birmingham employer: Betfred Group
Contact Detail:
Betfred Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Betting Assistant: Customer Service & Promotions in Birmingham
✨Tip Number 1
Get to know the company! Research their values and what makes them tick. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about enhancing customer experiences.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to get comfortable with engaging customers and handling various scenarios. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. A polished appearance shows you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Retail Betting Assistant: Customer Service & Promotions in Birmingham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've engaged with customers in the past and what makes you a great fit for enhancing their experience in our retail shops.
Be Flexible: Since this role requires flexible hours, let us know about your availability. We appreciate candidates who can adapt to different shifts, so don’t hesitate to mention your willingness to work various hours.
Keep It Friendly and Professional: Your written application should reflect the welcoming environment we strive for. Use a friendly tone while maintaining professionalism, as this will give us a glimpse of how you might interact with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application reaches us quickly and efficiently, plus you can easily find all the details about the role and our company culture.
How to prepare for a job interview at Betfred Group
✨Know the Company Inside Out
Before your interview, do some research on the bookmaker. Understand their values, services, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about enhancing customer experiences, be ready to share specific examples of how you've provided excellent customer service in the past. Think of situations where you went above and beyond to help a customer or resolved a tricky issue.
✨Prepare for Role-Play Scenarios
You might be asked to demonstrate how you would handle a customer interaction. Practise common scenarios, like dealing with a complaint or promoting a new offer. This will help you feel more confident and show that you can think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have a chance to ask questions. Use this opportunity to inquire about the team culture, training opportunities, or how success is measured in the role. This shows you're engaged and serious about the position.
