At a Glance
- Tasks: Join us at Old Trafford to enhance fans' matchday experiences through excellent customer service.
- Company: Betfred is a leading bookmaker with a rich history, dedicated to providing top-notch betting experiences.
- Benefits: Enjoy flexible hours, bonuses, discounts, and mental health support while working in a fun environment.
- Other info: This role is matchday only, with potential additional hours in local shops.
- Why this job: Be part of the iconic matchday atmosphere and develop your skills in a supportive team.
- Qualifications: Must be 18+, available for evenings and weekends, with a passion for customer service.
Are you passionate about football and customer service? Betfred are looking for enthusiastic and dedicated Betting Assistants to join our team at the iconic Old Trafford Football Stadium. This is an exciting opportunity to be part of the matchday atmosphere, providing excellent service to fans and enhancing their matchday experience. This is an opportunity to exclusively work as part of our team at Old Trafford, working the match days only. There will be the opportunity to work additional hours in our local shops to the ground. Due to the nature of the contract, you must be available between August 2025 - May 2026.
Responsibilities:
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the utmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
Skills & Experience:
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
Why join a winning team? Betfred brings benefits and rewards for all our colleagues. We offer full or part-time opportunities so you can find a role that suits you.
Be rewarded:
- Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
- Monthly pension contributions: helping you prepare for your future.
- Enhanced maternity & paternity pay: our Betfred family works to support yours.
- A long-service recognition programme and life milestone rewards.
- A recognition scheme to earn and convert points to spend with over 700 retailers.
- A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
- Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.
If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Betting Assistant - Old Trafford in Manchester employer: Betfred Group
Betfred is an exceptional employer, offering a vibrant work culture at the iconic Old Trafford Football Stadium where you can immerse yourself in the thrilling matchday atmosphere. With a strong commitment to employee growth, we provide structured training programmes and numerous benefits including bonuses, pension contributions, and mental health support, ensuring that our team members feel valued and supported in their roles. Join us to be part of a dynamic team that prioritises customer service and responsible gambling while enjoying the unique experience of working in one of the UK's most famous sporting venues.
StudySmarter Expert Advice🤫
We think this is how you could land Betting Assistant - Old Trafford in Manchester
✨Tip Number 1
Familiarise yourself with Betfred's products and services, especially those related to football betting. Being knowledgeable about the latest promotions and betting options will help you engage customers effectively during match days.
✨Tip Number 2
Show your passion for football and customer service in your interactions. Whether it's through networking or during the interview process, expressing your enthusiasm can set you apart from other candidates.
✨Tip Number 3
Consider visiting Old Trafford on match days to experience the atmosphere and understand the customer dynamics. This will give you valuable insights that you can discuss during your interview.
✨Tip Number 4
Be prepared to demonstrate your teamwork skills. Since collaboration is key at Betfred, think of examples from your past experiences where you successfully worked as part of a team to enhance customer experiences.
We think you need these skills to ace Betting Assistant - Old Trafford in Manchester
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Betting Assistant at Old Trafford. Familiarise yourself with the job description and think about how your skills and experiences align with what Betfred is looking for.
Tailor Your CV:Customise your CV to highlight relevant experience in customer service and any passion for sports or betting. Use specific examples that demonstrate your ability to engage with customers and handle cash transactions accurately.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention your availability during match days and express your eagerness to contribute to the matchday atmosphere at Old Trafford.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Betfred Group
✨Show Your Passion for Football
Make sure to express your enthusiasm for football during the interview. Betfred is looking for candidates who are not just knowledgeable about the sport but also genuinely passionate about it. Share your favourite teams, memorable matches, or experiences that highlight your love for the game.
✨Demonstrate Customer Service Skills
Since the role involves providing excellent customer service, prepare examples of how you've successfully handled customer interactions in the past. Highlight your ability to engage with customers, resolve queries, and create a welcoming atmosphere, as these are key aspects of the job.
✨Familiarise Yourself with Betting Products
Before the interview, take some time to learn about the different betting products and services offered by Betfred. Being knowledgeable about their offerings will show your commitment to the role and help you answer questions confidently.
✨Be Ready to Discuss Teamwork
Collaboration is essential in this role, so be prepared to discuss your experience working in teams. Share specific examples of how you've contributed to a team environment and how you can support your colleagues to enhance the overall customer experience.
