At a Glance
- Tasks: Lead advanced technical support for cloud services and corporate infrastructure.
- Company: Join a pioneering tech company in the betting and gaming industry.
- Benefits: Competitive salary, bonuses, flexible leave, and 24/7 online GP access.
- Other info: Dynamic role with opportunities for mentoring and career growth.
- Why this job: Shape the future of gaming technology while enhancing your skills.
- Qualifications: Experience with Microsoft technologies and strong problem-solving skills.
About Us
Our mission is to dominate the betting and gaming industry on a global scale and we need the very best Tech talent to help us achieve this. With our proprietary platform powering everything we do, it's an exciting time to join us. We're pioneering new products and driving more advanced, creative technologies. The result? Unrivalled experiences for millions of customers worldwide. Betfred's Technology department is driven by innovation, and you'll be at the heart of unlocking our platform's potential. So, if you want to help shape the future of betting and gaming, it's time to join us.
Job Purpose
The Senior Corporate & Cloud Support Engineer provides advanced technical expertise across corporate infrastructure, identity platforms, cloud services, remote access technologies and data protection platforms. Acting as the senior technical escalation point within the Corporate Support team, the role leads complex troubleshooting, platform improvement initiatives, and security remediation, working closely with Systems Administrators, Service Management, Security, and Infrastructure teams. Reporting to the Corporate & Cloud Support Manager, the role provides technical leadership and mentoring while remaining hands-on with engineering and operational delivery.
Job Duties
- Advanced Identity & Access Platform Engineering
- Act as the senior technical escalation point for Entra ID and Active Directory platforms.
- Lead complex troubleshooting across authentication, authorisation, synchronisation and identity-related services.
- Support Enterprise Applications, App Registrations, hybrid identity services and Group Policy administration.
- Drive improvements to identity security controls, access governance and platform standards.
- Contribute to the design, implementation, and optimisation of identity and access management solutions.
- Cloud & Infrastructure Engineering
- Support and maintain Microsoft Azure and associated cloud services within agreed ownership boundaries.
- Lead technical delivery of platform upgrades, migrations, lifecycle activities and infrastructure improvements.
- Identify opportunities to improve platform resilience, performance, scalability and operational efficiency.
- Contribute to the design and implementation of new cloud and infrastructure services.
- Remote Access & End User Platforms
- Provide advanced support for Remote Desktop Services (RDS) and associated access technologies.
- Lead troubleshooting and resolution of complex performance, availability and access-related issues.
- Drive improvements to platform stability, security and user experience.
- Support capacity planning and service optimisation activities.
- Backup, Recovery & Resilience
- Act as the senior technical lead for backup and recovery platforms.
- Support enterprise backup solutions, ensuring effective protection of infrastructure, cloud, database and application services.
- Lead recovery testing, troubleshooting and continuous improvement of backup and recovery processes.
- Support disaster recovery exercises and contribute to data protection and resilience strategies.
- Security, Monitoring & Continuous Improvement
- Lead security remediation and platform hardening activities across supported services.
- Support vulnerability management, monitoring, alerting and observability improvements.
- Lead automation and scripting initiatives to improve efficiency, consistency and platform reliability.
- Identify and drive resolution of technical debt, recurring issues and service improvement opportunities.
- Maintain technical documentation, standards and operational procedures.
- Technical Leadership & Collaboration
- Act as the senior technical escalation point within the Corporate Support team.
- Provide mentoring, coaching and technical guidance to Corporate Support Engineers.
- Lead technical workstreams, projects and improvement initiatives.
- Collaborate with Systems Administrators, Service Management, Security, Infrastructure Operations and Retail & Endpoint teams to deliver secure and supportable services.
- Deputise for the Corporate & Cloud Support Manager on technical matters when required.
Knowledge, Skills and Experience
- Technical
- Strong experience supporting enterprise Microsoft technologies, including Entra ID, Active Directory, Azure and Remote Desktop Services.
- Experience with identity and access management technologies, including authentication, authorisation, single sign-on and access governance.
- Experience supporting enterprise backup, recovery and disaster recovery solutions.
- Good understanding of security best practices, vulnerability management, platform hardening and operational resilience.
- Experience with monitoring, alerting, automation and platform management tools.
- Strong PowerShell scripting and automation skills.
- Engineering & Delivery
- Proven experience troubleshooting and resolving complex technical issues across cloud, identity, infrastructure and data protection platforms.
- Experience delivering platform improvements, upgrades, migrations and remediation programmes.
- Experience leading technical workstreams, projects and continuous improvement initiatives.
- Ability to balance operational support, project delivery and strategic improvement activities.
- Ways of Working
- Strong documentation, governance and operational excellence mindset.
- Comfortable working within defined standards, security controls and change management processes.
- Experience working collaboratively across technical teams, service management functions and business stakeholders.
- Strong organisational skills with the ability to prioritise competing demands effectively.
- Personal Attributes
- Strong analytical and problem-solving skills.
- Excellent communication skills with both technical and non-technical stakeholders.
- Proactive, improvement-focused and customer-oriented mindset.
- Ability to provide technical leadership, mentoring and knowledge sharing.
- Demonstrates ownership, accountability and attention to detail.
- Committed to continuous learning and professional development.
What’s in it for you?
We offer a variety of competitive benefits, some of which vary depending on the role you’re recruited to. Some of what you can expect in this role includes:
- A competitive rate of pay and pension contribution (£50,000 - £55,000)
- Generous discretionary bonus schemes, incentives and competitions
- An annual leave entitlement that increases with length of service
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
Senior Corporate & Cloud Support Engineer in Manchester employer: Betfred Group Holdings Limited
At Betfred, we pride ourselves on being an innovative leader in the betting and gaming industry, offering a dynamic work environment that fosters creativity and technical excellence. As a Senior Corporate & Cloud Support Engineer, you'll not only enjoy competitive pay and generous benefits, including a discretionary bonus scheme and 24/7 access to online GP services, but also have ample opportunities for professional growth and development within our collaborative and supportive culture. Join us in shaping the future of technology in gaming while working in a vibrant location that champions employee well-being and advancement.
Contact Details:
Betfred Group Holdings Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Corporate & Cloud Support Engineer in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Betfred Group Holdings Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
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✨Direct Apply to Betfred Group Holdings Limited
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We think you need these skills to ace Senior Corporate & Cloud Support Engineer in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Betfred Group Holdings Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Betfred Group Holdings Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Betfred Group Holdings Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
