Location: Leeds, London, Isle of Man, Dublin (2 days/hybrid)
Type: Fixed Term Contract for 12 months duration
If you are an internal candidate, please note that this opportunity will be processed in accordance with our internal secondment process. Further details will be provided by Talent Acquisition upon application.
Role Overview
The Operations Lead will turn the initial concept we’ve outlined into a functioning AI-enabled business that can operate effectively from day one. Working as part of a small venture team of around 10 people, you will take primary responsibility for designing a practical operating model, establishing key processes and ensuring the business can scale as it learns. This is not a traditional operations management role. We are looking for a builder who can solve unfamiliar problems and establish just enough process to enable growth without slowing the venture down.
What you'll take on
Venture Building & Execution
- Help translate the venture proposition into practical operational capabilities
- Work across product, commercial, technology and risk teams
- Balance speed, control, cost and customer experience
- Take ownership of outcomes beyond formal role boundaries
Operating Model & Service Design
- Design a lean operating model suitable for launch and early growth
- Define workflows, ownership and escalation paths
- Identify which activities should be automated, outsourced or manual
- Maintain essential controls without unnecessary complexity
Customer Operations & Experience
- Design customer support and service processes
- Create onboarding and activation journeys
- Establish service standards and performance measures
- Build feedback loops between operations, product and customers
Risk, Compliance & Operational Control
- Establish practical launch controls
- Support AML, KYC and regulatory readiness
- Design incident management and escalation processes
- Balance compliance with venture agility
Preferred Experience
- Experience building or improving operating models
- Strong problem-solving capability and commercial judgement
- Experience in service delivery, transformation or operations
- Exposure to automation or AI-enabled workflows is useful
Likely Challenges You Will Solve
- What is the minimum operating model required to launch?
- Which processes need structure and which create friction?
- How do we scale operations efficiently?
- Where can AI create meaningful operational advantage?
What Success Looks Like in 3 Months
- Operating model approach agreed
- Key operational risks understood
- Launch readiness plan established
- Supplier and stakeholder relationships formed
What Success Looks Like in 6 Months
- Core customer and operational processes working end to end
- Operational risks managed appropriately
- Automation opportunities translated into improvements
- Clear roadmap established for scaling operations
Why This Suits You
- You enjoy creating structure from ambiguity
- You are comfortable making pragmatic decisions
- You work effectively across functions
- You are resilient and execution focused
What Is In It For You
- Shape a new venture from the ground up
- Broad exposure across operations, product and AI
- High autonomy and visibility
- Develop highly transferable venture-building skills
Flutter Entertainment ("Flutter") is committed to creating an inclusive and accessible recruitment process, ensuring every candidate can participate fully and fairly. We welcome requests for adjustments at any stage of the hiring journey and throughout employment.
If we are unable to meet a requested adjustment, we will work with you to explore suitable alternatives and ensure a fair and supportive process. Our goal is to enable all individuals to thrive, removing barriers so they can reach their full potential.
Flutter is the world’s #1 online sports betting and gaming operator and home to some of the UK and Ireland’s most recognisable brands, including Paddy Power, Betfair and Sky Bet. We set the pace for our industry. And we’re always looking for what’s next.
Here, good ideas move fast. You’ll work with sharp people, solve problems at serious scale and be backed to challenge how things are done. Using our unmatched scale, we share ideas, tech and expertise across our brands and locations, turning great thinking into global impact.
Operations Lead, Native AI Market Entry in London employer: Betfair
At Flutter, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration across our offices in Cluj-Napoca, Leeds, and Dublin. Our commitment to employee growth is evident through continuous learning opportunities and mentorship, while our competitive benefits package ensures that you are well-supported both personally and professionally. Join us to be part of a forward-thinking team that values diversity and embraces the latest technologies to create a secure and resilient environment.
