UX Research Manager in Leeds

UX Research Manager

As a UX Research Manager, you’ll be part of the Design chapter, leading the UX Researchers and embedded across three product tribes. Reporting to the Head of Design, you’ll directly manage two Lead Researchers and their teams to deliver high-quality, actionable insights that shape our products and strategy. You’ll set the direction for research, develop team capabilities, and ensure we’re focused on the work that delivers the most customer and business value.

What you’ll do

People and Team Leadership

• Lead, mentor and inspire a growing team of six UX researchers, fostering a collaborative, low-ego and evidence-led culture
• Line manage Lead UX Researchers and support their growth as team leaders
• Set clear goals and expectations and provide regular feedback to help team members grow in their roles
• Build chapter-wide capabilities through coaching, development plans and succession planning
• Encourage a culture of curiosity, critical thinking and user advocacy
• Develop wellbeing initiatives and inclusive leadership aligning to our values, ‘free to be me’
• Support the recruitment, onboarding and integration of new research talent

Research Practice

• Help define and execute the strategic direction of research across three Super Tribes, ensuring alignment with product and design strategies
• Partner with Product, Design and Technology leadership to prioritise research initiatives based on business value and customer outcomes
• Oversee delivery of impactful research across squads, ensuring findings translate into clear, actionable insights aligned with product roadmaps and company goals
• Provide oversight, input and support for high-priority or complex research projects
• Advocate for the use of research in shaping product, design and commercial decisions at senior levels

Process and Ways of Working

• Own research operations including work intake, prioritisation, tooling and documentation standards
• Develop and maintain scalable research processes that ensure quality, consistency and efficiency
• Drive operational excellence in how research is planned, resourced and shared across the organisation

• Define and evangelise standards and best practices for research quality, consistency and ethical rigour
• Establish clear rituals for sharing and applying research insights across teams
• Collaborate closely with other design function leads (Design Systems, Content Design, Product Design) to ensure alignment and effective partnership
• Champion continuous improvement by evolving research methods and strategies for democratising research
• Foster a culture of evidence-based decision-making and influence how insights are shared across the business

How you’ll do it

• 7+ years in UX Research with deep expertise in qualitative and quantitative methods
• 3+ years of experience managing and growing research teams in cross-functional, fast-paced environments
• Proven ability to lead senior researchers and empower leads to develop leadership capabilities
• Strong communication, storytelling and stakeholder engagement skills – able to influence confidently across all levels
• Experience in research operations, prioritisation frameworks and resource planning
• Skilled in balancing business goals, user needs and research capacity
• Knowledge of experimental design, statistics and mixed-methods research is preferred
• Passionate about usability, customer centricity and delivering meaningful impact

What’s on offer

• €/£1,000 learning fund
• Twice-yearly bonus (with part of it guaranteed!)
• Unlimited Holiday
• Pension contribution scheme
• Private healthcare
• Hybrid Working
• Access to thousands of Udemy courses
• Invest via the Company Sharesave Scheme

About Flutter

Flutter is the world’s leading online sports betting and iGaming operator, with a market leading position in the US and across the world. Our ambition is to change our industry for the better, making use of our significant scale and challenger mentality.

By Changing the Game, we believe we can deliver long-term growth while promoting a positive, sustainable future for the industry. We are well-placed to do so through the distinctive, global advantages of the Flutter Edge, which gives our brands access to group-wide benefits to stay ahead of the competition, as well as our clear vision for sustainability through our Positive Impact Plan.

Flutter operates a diverse portfolio of leading online sports betting and iGaming brands including FanDuel, Sky Betting & Gaming, Sportsbet, PokerStars, Paddy Power, Sisal, tombola, Betfair, MaxBet, Junglee Games and Adjarabet.

About Flutter UK & Ireland

The UK & Ireland region of Flutter unites some of the biggest brands in the betting and gaming industry; Betfair, Paddy Power, PokerStars, Sky Betting & Gaming and tombola.

At Flutter UK & Ireland, we strive for the next level and drive innovation to set the pace as leaders, putting our customers first, always. We win together through team spirit and unparalleled dedication. When we’re free to be ourselves, we thrive and unleash our unique talents —creating a culture that empowers our people to change the game. We see opportunity everywhere and there is always more to discover...

We’re working to be an inclusive employer. We encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.