Technical Support Engineer

Technical Engineer – £30,000 – London (Fully onsite) – Must have a clean driving license!!

I’m recruiting for an innovative and dynamic organisation that operates a cutting-edge network spanning multiple sites across the UK. Their Technical Operations Team ensures seamless system performance and internal IT infrastructure, supporting a range of exciting, forward-thinking projects. This is an opportunity to work in a vibrant environment where no two days are the same!

As a Technical Engineer , you’ll play a pivotal role in maintaining and enhancing an extensive network under the guidance of the Operations Manager.

This hands-on role requires a proactive individual with a strong technical mindset to manage tasks ranging from first-line support to advanced troubleshooting.

The position is 5 days onsite , with regular client site visits , so having a full, clean UK driving licence is essential!!

Key Responsibilities

• Operate the Helpdesk, managing telephone and intercom systems to resolve first-line issues for both external users and internal staff.
• Log and track Helpdesk activities accurately and efficiently.
• Provide remote troubleshooting support and conduct on-site visits for complex issues.
• Address internal IT and network challenges, ensuring smooth system operations.
• Deploy, install, and configure software on various computer systems.
• Test, prepare, and distribute hardware to client sites.
• Debug and test bespoke software developed for operations.
• Configure and set up mobile devices for staff.
• Set up and maintain audio-visual equipment.
• Collaborate on IT projects and maintain operational spreadsheets.
• Provide occasional out-of-hours support for major events.
• Ensure clear and consistent communication across teams.
• Perform other tasks as directed by the Operations Manager to meet departmental goals.

Personal Attributes

• Proactive and self-motivated, with a keen approach to problem-solving.
• Confident in making decisions with a degree of autonomy.
• Effective multitasker, capable of thriving in a fast-paced environment.
• Strong communicator with excellent attention to detail.
• Curious and eager to explore new technologies.
• Adaptable and flexible team player with strong interpersonal skills.
• Responsible and dependable, with a “can-do” attitude.

Required Skills

• Proficiency in Microsoft Windows, MacOS, and basic software applications (O365).
• Strong analytical skills, capable of working independently and in a team.
• Exceptional verbal and written communication abilities.
• Methodical troubleshooting approach with robust problem-solving skills.
• Willingness to step outside of your comfort zone and learn new skills.
• High level of attention to detail, even under pressure.
• Comfortable building relationships with external clients via phone and in person.
• Full, clean UK driving licence (essential for site visits).
• Understanding of computer hardware and its applications.

Desirable Skills

• Familiarity with tools like Asana, Salesforce, or TeamViewer (training provided).
• Experience with Microsoft Admin Centre (Exchange, Entra, AD/AAD).
• Knowledge of building, deploying, and maintaining Windows-based PCs or mini-PCs.
• Understanding of Audio-Visual systems (e.g., HDBT, AVoIP).
• A sense of humour and a passion for technology and music!

This role is perfect for someone who enjoys variety, thrives in a fast-paced environment, and has the technical expertise to keep systems running smoothly.

Interested? Apply now!

Keywords: Technical Engineer, IT Technician, Helpdesk,IT Support, Microsoft Windows, MacOs, O365, Office365, Audio Visual, AV Technician, Hardware, Troubleshooting