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For Companies At a Glance
- Tasks: Deliver top-notch customer support via phone, email, and Teams.
- Company: Join a fast-growing company where your work makes a real difference.
- Benefits: Enjoy a competitive salary, performance bonuses, and great career growth potential.
- Why this job: Be part of a dynamic team and help shape product improvements while empowering customers.
- Qualifications: Bring a customer-first mindset, exceptional communication skills, and a positive attitude.
- Other info: Opportunity to transition into a Customer Success role and work 1 day onsite.
The predicted salary is between 15000 - 35000 £ per year.
Junior Customer Support Representative – £25,000 – Ely (1 day per week onsite)
Looking for your next challenge in customer support? Want to join a fast-growing company where your work truly makes a difference?
This is an incredible opportunity for a Junior Customer Support Representative to be at the heart of a dynamic, customer-first team. You’ll be the go-to person for customers, ensuring they get the most out of the company’s products and services. If you thrive on solving problems, delivering top-tier service, and working in a fast-paced environment, this role is for you!
This role also has the opportunity to turn into a Customer Success role!
What You’ll Be Doing:
- Delivering first-class customer support – Answer queries via phone, email, and Teams with professionalism, speed, and enthusiasm.
- Empowering customers – Lead online training sessions and help new customers hit the ground running.
- Championing customer feedback – Spot patterns, report insights, and help shape product improvements.
- Collaborating across teams – Work closely with the Customer Success and Technical teams to resolve issues quickly.
- Supporting a seamless onboarding experience – Assist with documentation, invoicing, and setting up direct debits for new clients.
- Keeping records accurate and up to date – Use the company’s CRM system to log interactions meticulously.
- Enhancing customer resources – Help create and refine FAQs, support guides, and knowledge base articles.
What You’ll Bring:
- A customer-first mindset – You genuinely care about providing outstanding service.
- Exceptional communication skills – You can break down complex information into simple, clear advice.
- Problem-solving ability – You enjoy thinking on your feet and finding creative solutions.
- Tech-savviness – Comfortable using software and always keen to pick up new tools.
- Initiative and teamwork – You can work independently but also thrive in a collaborative team.
- Resilience and adaptability – You stay focused in a fast-moving environment.
- A positive, can-do attitude – You bring energy, enthusiasm, and a proactive approach to your work.
The Details:
- Salary: £25,000
- Bonus: Performance related
- Location: Ely – 1 day per week onsite
- Great career growth potential in a supportive, customer-driven environment
If you’re ready to make an impact and grow your career, apply now!
Keywords:
Customer Support, Customer Service, SaaS Support, Technical Support, Client Support, Customer Success, CRM, Troubleshooting, Software Support, Onboarding, Training, Customer Engagement, Customer Experience, Problem-Solving, Communication Skills, Teamwork, Tech-Savvy.
Junior Customer Support Representative employer: be:technology
Contact Detail:
be:technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Support Representative
✨Tip Number 1
Familiarize yourself with common customer support tools and software, especially CRM systems. Being tech-savvy will not only help you during the interview but also show that you're ready to hit the ground running.
✨Tip Number 2
Practice your communication skills by explaining complex topics in simple terms. This will prepare you for the role where you'll need to break down information for customers effectively.
✨Tip Number 3
Research StudySmarter's products and services thoroughly. Understanding what we offer will enable you to provide better support and demonstrate your genuine interest in helping customers.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've handled challenging situations in the past. This will highlight your ability to think on your feet and find creative solutions.
We think you need these skills to ace Junior Customer Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and showcases your exceptional communication skills. Use keywords from the job description to align your qualifications with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and problem-solving. Mention specific examples of how you've successfully helped customers in the past and express your enthusiasm for joining a fast-growing company.
Showcase Your Tech Savviness: In your application, emphasize your comfort with using software and any experience you have with CRM systems. Highlight your ability to quickly learn new tools, as this is crucial for the role.
Demonstrate a Customer-First Mindset: Throughout your application, convey your genuine care for providing outstanding service. Share anecdotes that illustrate your commitment to empowering customers and enhancing their experience.
How to prepare for a job interview at be:technology
✨Show Your Customer-First Mindset
During the interview, emphasize your genuine passion for providing outstanding customer service. Share specific examples of how you've gone above and beyond to help customers in previous roles or situations.
✨Demonstrate Exceptional Communication Skills
Be prepared to explain complex concepts in simple terms. Practice breaking down a technical issue or product feature into easy-to-understand language, as this will showcase your ability to communicate effectively with customers.
✨Highlight Problem-Solving Abilities
Think of a time when you faced a challenging customer issue and successfully resolved it. Be ready to discuss your thought process and the creative solutions you implemented, as this will demonstrate your problem-solving skills.
✨Exhibit Tech-Savviness
Familiarize yourself with common CRM systems and customer support tools. Mention any relevant software experience during the interview, and express your eagerness to learn new technologies, as this is crucial for the role.
