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- Tasks: Deliver top-notch customer support via phone, email, and Teams while empowering customers through training.
- Company: Join a fast-growing company where your work makes a real difference in customer satisfaction.
- Benefits: Enjoy a competitive salary of £25,000 with great career growth potential and flexible work options.
- Why this job: Be part of a dynamic team that values your input and fosters a customer-first culture.
- Qualifications: Bring a customer-first mindset, exceptional communication skills, and a positive attitude.
- Other info: Work 1 day a week onsite in Ely and collaborate with various teams to enhance customer experience.
Junior Customer Support Representative – £25,000 – Ely (1 day per week onsite) Looking for your next challenge in customer support? Want to join a fast-growing company where your work truly makes a difference? This is an incredible opportunity for a Junior Customer Support Representative to be at the heart of a dynamic, customer-first team. You'll be the go-to person for customers, ensuring they get the most out of the company's products and services. If you thrive on solving problems, delivering top-tier service, and working in a fast-paced environment, this role is for you! What You'll Be Doing: Delivering first-class customer support – Answer queries via phone, email, and Teams with professionalism, speed, and enthusiasm. Empowering customers – Lead online training sessions and help new customers hit the ground running. Championing customer feedback – Spot patterns, report insights, and help shape product improvements. Collaborating across teams – Work closely with the Customer Success and Technical teams to resolve issues quickly. Supporting a seamless onboarding experience – Assist with documentation, invoicing, and setting up direct debits for new clients. Keeping records accurate and up to date – Use the company's CRM system to log interactions meticulously. Enhancing customer resources – Help create and refine FAQs, support guides, and knowledge base articles. What You'll Bring: A customer-first mindset – You genuinely care about providing outstanding service. Exceptional communication skills – You can break down complex information into simple, clear advice. Problem-solving ability – You enjoy thinking on your feet and finding creative solutions. Tech-savviness – Comfortable using software and always keen to pick up new tools. Initiative and teamwork – You can work independently but also thrive in a collaborative team. Resilience and adaptability – You stay focused in a fast-moving environment. A positive, can-do attitude – You bring energy, enthusiasm, and a proactive approach to your work. The Details: Salary: £25,000 Bonus: Performance related Location: Ely – 1 day per week onsite Great career growth potential in a supportive, customer-driven environment Keywords: Customer Support, Customer Service, SaaS Support, Technical Support, Client Support, Customer Success, CRM, Troubleshooting, Software Support, Onboarding, Training, Customer Engagement, Customer Experience, Problem-Solving, Communication Skills, Teamwork, Tech-Savvy If you're ready to make an impact and grow your career, apply now! BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy
Junior Customer Support Representative employer: BeTechnology Group
Contact Detail:
BeTechnology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Support Representative
✨Tip Number 1
Familiarize yourself with common customer support tools and software, especially CRM systems. Being tech-savvy will not only help you during the interview but also show that you're ready to hit the ground running.
✨Tip Number 2
Practice your communication skills by explaining complex topics in simple terms. This will prepare you for the role's requirement of breaking down information for customers effectively.
✨Tip Number 3
Research the company’s products and services thoroughly. Understanding what you’ll be supporting will give you an edge in demonstrating your customer-first mindset during the interview.
✨Tip Number 4
Prepare examples of how you've successfully solved problems in the past. Highlighting your problem-solving ability will resonate well with the team’s focus on delivering top-tier service.
We think you need these skills to ace Junior Customer Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support. Use keywords from the job description, such as 'customer-first mindset', 'problem-solving ability', and 'exceptional communication skills' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided outstanding service in the past and how you can contribute to their customer-first approach.
Showcase Your Tech Savviness: Since the role requires comfort with software and tools, mention any relevant technical skills or experiences you have. Highlight your ability to quickly learn new systems, which is crucial for this position.
Prepare for Potential Questions: Think about common customer support scenarios and how you would handle them. Be ready to discuss your problem-solving strategies and provide examples of how you've successfully resolved customer issues in the past.
How to prepare for a job interview at BeTechnology Group
✨Show Your Customer-First Mindset
During the interview, emphasize your genuine passion for providing outstanding customer service. Share specific examples of how you've gone above and beyond to help customers in previous roles or situations.
✨Demonstrate Your Communication Skills
Be prepared to explain complex concepts in simple terms. Practice breaking down a technical issue or product feature into easy-to-understand language, as this will showcase your ability to communicate effectively with customers.
✨Highlight Problem-Solving Abilities
Think of a time when you faced a challenging customer issue. Be ready to discuss how you approached the problem, the steps you took to resolve it, and the outcome. This will demonstrate your critical thinking and adaptability.
✨Show Enthusiasm for Technology
Since the role requires tech-savviness, express your eagerness to learn new tools and software. Mention any relevant experience you have with CRM systems or other customer support technologies to show you're ready to hit the ground running.
