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For Companies At a Glance
- Tasks: Support finance functions and handle customer queries in a dynamic role.
- Company: Join Betapak/The Island Tea & Coffee Co, a vibrant and customer-focused company.
- Benefits: Flexible part-time hours, hands-on experience, and a friendly work environment.
- Other info: Great opportunity to develop your skills in a supportive team.
- Why this job: Perfect for organised individuals who love numbers and helping customers.
- Qualifications: Experience in finance or office support, with strong communication skills.
The predicted salary is between 12 - 15 £ per hour.
We are looking for a Finance & Customer Response Assistant to support our finance function while also acting as a key point of contact for customer queries and day-to-day administration. This is a varied, hands-on role suited to someone organised, customer-focused, and comfortable working with numbers as well as people. Part-time | 5 days per week (3 hours a day) 9:30-12:30
Key Responsibilities
- Finance Support
- Raising sales invoices and credits
- Processing supplier invoices and statements
- Assisting with credit control and customer payments
- Supporting monthly accounts preparation
- Maintaining accurate financial records and systems
- Handling incoming customer queries by phone and email
- Supporting order processing and resolving day-to-day issues
- Liaising with internal teams to ensure smooth customer service
- General administration support across the business
About You
- Previous experience in a finance/accounts or office support role
- Confident using accounts software, Excel, and Microsoft 365
- Organised, accurate, and detail-focused
- Strong communication and customer service skills
- Able to prioritise workload and work independently
Finance & Customer Response Assistant - Betapak/The Island Tea & Coffee Co employer: Betapak/The Island Tea & Coffee Co
Contact Detail:
Betapak/The Island Tea & Coffee Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance & Customer Response Assistant - Betapak/The Island Tea & Coffee Co
✨Tip Number 1
Get to know the company! Research Betapak/The Island Tea & Coffee Co and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling customer queries, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common customer scenarios with a friend or family member.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you successfully managed multiple tasks or resolved issues. This will highlight your ability to prioritise and work independently, which is key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Finance & Customer Response Assistant - Betapak/The Island Tea & Coffee Co
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in finance and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Finance & Customer Response Assistant role. Keep it friendly and professional, and let us know what excites you about working with us.
Show Off Your Skills: We’re looking for someone organised and detail-focused. In your application, mention specific examples of how you’ve used your organisational skills in previous roles, especially when handling numbers or customer queries.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your application and get back to you!
How to prepare for a job interview at Betapak/The Island Tea & Coffee Co
✨Know Your Numbers
Since the role involves finance support, brush up on your knowledge of basic financial concepts and terminology. Be prepared to discuss your experience with accounts software and Excel, as well as any relevant tasks you've handled in previous roles.
✨Customer Service Focus
This position requires strong communication skills and a customer-focused attitude. Think of examples from your past where you successfully resolved customer queries or improved service. Highlight these during the interview to show you're the right fit for handling customer interactions.
✨Organisational Skills Matter
The job is all about being organised and detail-oriented. Prepare to share how you manage your workload and prioritise tasks. You might even want to bring a simple example of a system or method you use to stay organised in your daily work.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for finance management, or how they handle customer feedback. This shows your genuine interest in the role and helps you assess if it's the right fit for you.