At a Glance
- Tasks: Manage daily operations of a busy betting shop and engage with customers.
- Company: Join BetAnsells, a family-run bookmaker with a personal touch.
- Benefits: Competitive pay, sign-on bonus, birthday leave, and pension matching.
- Other info: Flexible hours, paid overtime, and a focus on safer gambling.
- Why this job: Be part of a stable, supportive environment with opportunities for growth.
- Qualifications: Sporting interest and supervisory experience preferred; training provided.
The predicted salary is between 30000 - 40000 £ per year.
Great opportunity to become a Full Time Duty Manager with BetAnsells, an independent and family run firm of bookmakers founded in 1920 and operating 5 shops and an online business in Watford. We are seeking applicants with a sporting interest, previous betting office experience or supervisory experience as full training can be provided. Applicants should ideally live within a 15 mile radius of Watford and must be willing and able to travel between our Watford branches occasionally.
Job Summary: We can offer job stability and a professional but more personal working environment with pay that often exceeds that of our competitors.
Key Responsibilities:
- Manage and supervise the day to day running of a busy betting shop by processing bets, accessing liabilities, and getting to know customers.
- Promote and demonstrate betting products, including our in-shop gaming machines.
- Ensure the shop is well presented, clean, tidy, and visually appealing.
- Handle customer enquiries, queries and complaints, using initiative to help resolve any issues.
- Maintain financial records, reconcile accounts, and prepare reports for management.
- Monitor shop performance and implement marketing initiatives to drive foot traffic and increase sales, championing safer gambling at all times and ensuring adherence to Gambling Commission regulations, taking care of cash handling, opening and closing the shop.
We recognise and value good staff, and can offer a sign on bonus after 6 months with us. We offer the opportunity to progress, match your pension plan to 3%, and on top of normal holiday allowance, you'll get a paid day off for your birthday after your first 12 months with us. Pay shown is a guide only and is dependent on experience and branch, but extremely competitive and open to discussion - we often exceed that currently offered by the multiples.
Working Hours: Our trading hours are 7 days a week, between the hours of 9.00am and 9.30pm (currently 9.00pm) so flexibility may be required. We endeavour to rota at least 4 weeks in advance and for no more than 3 late shifts in any one week with every other weekend off. We offer flexibility when it comes to requesting days off and shift swaps, we offer paid overtime or time in lieu as an option, and we pay 10 minutes before and after opening hours.
Retail Manager in London employer: BetAnsells
BetAnsells is an excellent employer that prides itself on providing a supportive and personal working environment, where employees are valued and rewarded. With competitive pay that often surpasses industry standards, opportunities for career progression, and unique benefits like a paid day off for your birthday, we ensure our team feels appreciated and motivated. Located in Watford, our family-run business fosters a culture of teamwork and flexibility, making it an ideal place for those passionate about sports and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like BetAnsells, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like BetAnsells!
We think you need these skills to ace Retail Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at BetAnsells, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at BetAnsells and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show BetAnsells that you’re ready to jump in and contribute right away!
How to prepare for a job interview at BetAnsells
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
