At a Glance
- Tasks: Drive the commercial performance of Nkuku's D2C and Trade websites through trading execution and digital optimisation.
- Company: Join Nkuku, a brand committed to natural, crafted, and ethical values.
- Benefits: Enjoy a dynamic work environment with opportunities for personal and professional growth.
- Other info: Collaborate with cross-functional teams and lead a passionate ecommerce trading team.
- Why this job: Take ownership of a growing ecommerce business and make a real impact on performance.
- Qualifications: Experience in ecommerce trading, strong commercial instincts, and data-driven decision-making skills.
The predicted salary is between 40000 - 50000 £ per year.
The Ecommerce Trading Manager is responsible for the day-to-day commercial performance of Nkuku's D2C and Trade websites. This role owns trading execution, onsite experience, and digital optimisation - driving growth in conversion, AOV, margin, and customer engagement. It requires a hands-on operator who can take ownership, make decisions, and deliver without close supervision.
Working cross-functionally with Growth, Merchandising, Trade, Marketing, and Creative, the role ensures the digital experience reflects Nkuku's Natural, Crafted, Ethical values while delivering consistent commercial performance. This is a role for someone who is comfortable owning the detail, whilst thinking commercially – ensuring every campaign, category, and customer journey performs to its full potential.
Key Responsibilities- Trading & Commercial Performance
- Own day-to-day trading performance across D2C and Trade websites.
- Plan and execute the onsite trading calendar, including promotions, campaigns, and product launches.
- Lead weekly trading reviews, analysing performance vs budget, forecast, and last year, and translating this into clear actions.
- Monitor and drive performance across conversion, AOV, margin, Demand, and Banked.
- Optimise navigation, filtering, search, and product merchandising to improve conversion and product discovery.
- Work closely with Merchandising and Trade to align stock, intake, pricing, and markdown activity.
- Ensure strong execution of seasonal moments, campaigns, and key trading events.
- Manage key third-party relationships across CRO, email, and digital performance partners.
- Onsite Experience & Optimisation
- Own the end-to-end onsite experience across all devices.
- Identify and deliver continuous improvements to UX and CRO based on data, insight, and customer behaviour.
- Maintain a clear and prioritised backlog of onsite improvements, focused on commercial impact.
- Translate trading and customer insight into practical, testable improvements.
- Ensure the site is fast, intuitive, and commercially effective at all stages of the journey.
- Digital Development & Delivery
- Manage the digital development roadmap, prioritising work based on business impact and resource.
- Own the relationship with development partners, including briefing, QA, testing, and delivery.
- Deliver key digital projects such as theme enhancements, personalisation, and functionality improvements.
- Ensure consistent, high-quality execution of onsite changes and releases.
- Content, SEO & Brand Execution
- Oversee onsite content to ensure it is commercially effective and aligned with brand storytelling.
- Manage seasonal content updates, campaign launches, and collection storytelling.
- Work with Marketing and SEO teams to improve organic visibility and content performance.
- Ensure consistency of brand across all digital touchpoints.
- Customer & Cross-Functional Alignment
- Champion the customer journey from discovery through to checkout.
- Work closely with Growth (Performance, CRM, Email) to align onsite activity with marketing campaigns.
- Collaborate with Customer Service and Operations to identify and resolve friction points.
- Use customer feedback and behavioural data to inform improvements.
- Leadership & Ownership
- Lead and develop the ecommerce trading team, setting clear priorities and expectations.
- Take ownership of outcomes, not just activity – driving performance through action.
- Work confidently across teams to align priorities and ensure delivery.
- Bring structure, pace, and accountability to trading and onsite execution.
- Consistent growth in conversion rate, AOV, and margin.
- Demand and Banked performance meeting or exceeding targets.
- A clear and effective trading rhythm with strong execution of campaigns and key moments.
- A structured CRO and optimisation programme delivering measurable improvements.
- A site experience that is intuitive, fast, and reflective of Nkuku's premium positioning.
- Strong alignment between Trading, Growth, and Merchandising teams.
- Improved customer engagement and repeat purchase.
- Proven experience in an ecommerce trading role within a D2C business.
- Strong commercial instinct with the ability to manage both detail and performance.
- Hands-on experience of onsite trading, merchandising, and optimisation.
- Comfortable working with Shopify (or similar platforms) and development teams.
- Confident using data to make decisions and prioritise activity.
- Self-sufficient and proactive – able to take ownership without needing close direction.
- Collaborative and pragmatic, with the ability to get things done across teams.
This is an opportunity to take real ownership of a growing ecommerce business and have a direct impact on performance. You will work closely with senior leadership but will be trusted to run trading day-to-day – shaping how Nkuku shows up digitally and how effectively it converts.
Ecommerce Trading Manager in Totnes employer: Beta
Nkuku is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to take ownership of their roles and drive meaningful change. With a strong commitment to ethical values and sustainability, Nkuku offers unique opportunities for professional growth and development, ensuring that every team member can contribute to the company's mission while enjoying a supportive environment. Located in a vibrant area, employees benefit from a dynamic atmosphere that encourages creativity and engagement, making it an ideal place for those seeking a rewarding career in ecommerce.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Trading Manager in Totnes
✨Tip Number 1
Network like a pro! Reach out to people in the ecommerce space, especially those who work at companies you admire. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your achievements in ecommerce trading. Use data and examples to demonstrate how you've driven growth in conversion and customer engagement.
✨Tip Number 3
Prepare for interviews by diving deep into the company’s online presence. Understand their trading strategies, recent campaigns, and customer feedback. This will help you tailor your answers and show you're genuinely interested in their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Ecommerce Trading Manager in Totnes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Ecommerce Trading Manager role. Highlight your experience in ecommerce trading, especially within D2C businesses, and showcase your hands-on skills in trading execution and optimisation.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about ecommerce and how your commercial instincts can drive performance. Don’t forget to mention your collaborative spirit and ability to work cross-functionally!
Showcase Your Data Skills:We love data-driven decision-making! In your application, give examples of how you've used data to improve conversion rates or customer engagement in previous roles. This will show us you’re comfortable with the analytical side of ecommerce.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Beta
✨Know Your Numbers
As an Ecommerce Trading Manager, you'll need to demonstrate your understanding of key performance metrics like conversion rates, AOV, and margin. Brush up on these figures and be ready to discuss how you've influenced them in past roles.
✨Showcase Your Hands-On Experience
This role requires a hands-on operator, so be prepared to share specific examples of how you've taken ownership of trading performance. Highlight any successful campaigns or product launches you've led and the impact they had on the business.
✨Collaborate Like a Pro
Since this position involves working cross-functionally, think of examples where you've successfully collaborated with teams like Marketing, Merchandising, or Customer Service. Be ready to discuss how you resolved friction points and improved the customer journey.
✨Be Data-Driven
The ability to use data to inform decisions is crucial. Prepare to talk about how you've used customer insights and behavioural data to optimise onsite experiences. Bring examples of A/B tests or UX improvements you've implemented based on data analysis.
