At a Glance
- Tasks: Assist customers with orders, complaints, and inquiries via phone and email.
- Company: Join Nkuku, a certified B Corp creating beautiful handmade products.
- Benefits: Enjoy competitive salary, 25 days holiday, and team discounts.
- Other info: Fixed term role with hybrid working and great career growth opportunities.
- Why this job: Be part of a warm, collaborative team making a positive impact.
- Qualifications: Customer care experience and strong communication skills required.
The predicted salary is between 10.8 - 13.2 £ per hour.
About Us
At Nkuku, we create beautifully handmade home and lifestyle products. Working with artisans around the world, we blend timeless design with traditional craftsmanship and natural materials. Everything we do is shaped by our core values: Natural, Crafted, and Ethical - from the way we design to how we source and produce. We're a certified B Corp, which means we believe business can be a force for good, creating beautiful products whilst doing right by the people we work with and the planet we rely on. As a Real Living Wage Employer, we make sure everyone in our team is paid fairly and respectfully, based on the real cost of living. For us, it's a simple but important part of doing the right thing. Nkuku has a strong sense of family at its heart. Our culture is warm, collaborative and down-to-earth, with a shared commitment to doing things properly with care, creativity and purpose.
About you:
We are looking for someone with great personality, personable and caring who enjoys a challenge and works well under pressure. You need to be a team player and must like to help people, with the ability to convey that over the phone or in written communications. We're an ethical and inclusive employer so want you to feel free to be yourself, also possessing the ability to bring our core values alive in everything you do.
About this role:
This is a fixed term role until 31st January 2027 - with roles for full time or consideration for part time. Reporting to the Customer Care Supervisor we're looking for a Customer Care Advisor to join our friendly team, in our offices in Dartington. We offer Hybrid working, but you will be required to work in the office 2 days per week, apart from the training period when you will be required to be in the office every working day. You will be required to work over Monday to Friday, 9am to 5:30pm and also Sundays on a rota. You will be working as part of the customer care team to ensure that emails and phones are answered promptly that customer orders and returns are managed effectively and efficiently through the system, as well as offering assistance to general office management.
About your key responsibilities:
- Prioritise and process customer orders and requests submitted by telephone and email.
- Investigate and resolve customer complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products.
- Input and process orders received through phone, email and chat.
- Take payments safely and securely, following all relevant legislation.
- Process customer returns, credits and replacements accurately ensuring stock and finance is managed correctly.
- Learn how to use database systems and technology to deliver great customer care.
- Check product availability for customer orders.
- Communicate with customers about their orders, including any delays or changes in delivery.
About your skills and knowledge:
- Good level of customer care experience within customer facing role, ideally within a call centre environment.
- Ability to work as part of a team, under pressure, all with a can-do attitude.
- Ability to maintain a high degree of professionalism even under pressure.
- Work to deadlines through prioritising your work logically, helping to find solutions to sometimes complex scenarios/problems.
- Have a can-do attitude, be open minded and flexible in approach.
- Highly organized, efficient as well as offering a high attention to detail and keep accurate records.
- Strive to offer the best customer service.
- Be friendly and patient with great listening skills.
- Be computer literate and confident in your experience with using Microsoft packages, including Excel (basic), Word and Outlook.
- Although not essential, previous experience within a customer focused business and use of Khaos Control (ERP system) is advantageous.
- Good communication skills - personable and good telephone manner.
About benefits available to you:
- A competitive salary and incentives.
- 25 days holiday per year.
- Great team discounts on Nkuku products and within the Café.
- Paid Charity Volunteering Days.
Customer care Advisor-Seasonal in Totnes employer: Beta
At Nkuku, we pride ourselves on being an excellent employer, offering a warm and collaborative work culture that values creativity and purpose. As a certified B Corp and Real Living Wage Employer, we ensure fair compensation and promote ethical practices while providing opportunities for personal and professional growth. Located in Dartington, our team enjoys hybrid working arrangements, generous holiday allowances, and unique benefits like team discounts and paid charity volunteering days, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer care Advisor-Seasonal in Totnes
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Beta.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Beta.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Beta.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Beta!
We think you need these skills to ace Customer care Advisor-Seasonal in Totnes
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Beta, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Beta!
How to prepare for a job interview at Beta
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Beta that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Beta during this peak time and how you can be an asset to their team.
