Keep our digital world running smoothly as an IT Operations Engineer, safeguarding the seamless performance of high-traffic global platforms.
Full-time
Closes 25/11/2026
The IT Operations team is primarily focused on providing support to the production IT service, comprising all customer facing products and critical internal Business systems.
As an IT Operations Engineer, you play a pivotal role in responding to, investigating, escalating, and resolving critical incidents and technical changes that impact our services.
Working alongside talented colleagues, you tackle complex technical puzzles and maintain the reliability of advanced infrastructure systems.
Whilst this is an IT based role, prior technical experience is not a prerequisite, as all relevant training will be provided.
Preferred Skills and Experience
Advanced analytical and root-cause troubleshooting capabilities
Hands-on proficiency with Windows Server and Linux operating systems
Autonomous management of complex technical tasks
Proactive, with the ability to make and act on decisions when under pressure
Rapid acquisition of complex technical workflows
Proven ability to handle multiple high-priority technical issues simultaneously
What you will be doing
Swift handling of early warnings raised via observability platforms and alarm consoles according to agreed policies
Prompt response to service-affecting incidents through appropriate logging, investigation, and resolution
Execution of daily tasks designed to keep production systems functioning correctly
Direct engagement with senior managers and stakeholders during escalated issues
Accurate recording of requests for change and incidents within the Helix ticketing system
Rigorous assessment of system or procedural changes to provide prompt feedback
Careful coordination of planned maintenance work while checking for scheduling clashes
Effective control of services by disabling, enabling, retracting, or re-advertising infrastructure
Clear communication with stakeholders at key times to ensure schedule adherence
Frontline service delivery acting as the primary point of contact for production infrastructure
Hiring Statement
At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.
We are a unique global operator with passion and drive to be the best in the industry. Our values form the foundation of culture and shape the unique way that we work. People are our superpower and we support you to be the best you can be.
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IT Operations Engineer in Stoke-on-Trent employer: Bet365careers
At bet365, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Senior Enterprise Apps Engineer, you will not only have the opportunity to lead impactful projects in a hybrid work environment but also benefit from continuous professional development and mentorship. Our commitment to employee growth, coupled with the chance to work with cutting-edge technology in a global setting, makes bet365 a truly rewarding place to advance your career.
