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- Tasks: Manage the CAFM system and support Facilities Services with admin tasks.
- Company: Join bet365, a leading online gambling company with a global impact.
- Benefits: Flexible working hours, competitive salary, and opportunities for growth.
- Why this job: Be part of a dynamic team in a fast-paced environment and make a real difference.
- Qualifications: Experience with CAFM systems, strong customer service skills, and proficiency in Microsoft Office.
- Other info: Work in a vibrant culture with a focus on innovation and collaboration.
The predicted salary is between 25000 - 30000 £ per year.
At bet365, we are one of the world's leading online gambling companies, revolutionising the industry since 2000. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events.
As a Facilities Helpdesk Coordinator you will use and maintain the CAFM system, allocating work to the relevant teams as well as supporting with general administrative tasks. We are seeking a dynamic and highly motivated individual who thrives in a fast-paced environment, has a great telephone manner and excels at working collaboratively.
You will effectively assist the UK Facilities Services teams by managing the CAFM and Helpdesk software, alongside completing various administrative duties required by the department. This position is offered on a full-time basis and will require a flexible approach to working hours. Shifts will be allocated on a rolling rota of any four days from seven, between the hours of 07:00 and 19:00, including bank holidays.
- Experience working with a CAFM system and Helpdesk is required.
- Experience in Microsoft Office including Outlook and Excel.
- Ability to communicate at all levels with strong customer service skills, whilst acting as a point of contact for Facilities Services and other internal departments.
- Well organised and skilled in effective time management.
- Able to work as part of a team and independently without supervision.
- Acting as the first point of contact for the Business and external contractors.
- Monitoring of all mailboxes, CAFM and booking systems to support a 24/7 business operation.
- Supporting Facilities teams with administrative tasks.
- Allocating company pool vehicles and electric charging.
If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.
Facility Helpdesk Coordinator in Stoke-on-Trent employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facility Helpdesk Coordinator in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at bet365. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by researching bet365's culture and values. Show us that you understand our mission and how you can contribute to our dynamic team as a Facilities Helpdesk Coordinator.
✨Tip Number 3
Practice your communication skills! Since you'll be the first point of contact, being articulate and confident over the phone is key. Role-play with a friend to nail that perfect telephone manner.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Facility Helpdesk Coordinator in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with CAFM systems and Helpdesk software. We want to see how your skills can help us keep things running smoothly!
Be Personable: Since you'll be the first point of contact for our teams and contractors, let your great telephone manner shine through in your application. A friendly tone goes a long way!
Organise Your Thoughts: We love a well-structured application! Make it easy for us to see your relevant experience and how you manage your time effectively. A tidy application reflects a tidy mind!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role.
How to prepare for a job interview at bet365
✨Know Your CAFM System
Make sure you brush up on your knowledge of CAFM systems before the interview. Be ready to discuss your experience with it and how you've used it in previous roles. This will show that you're not just familiar with the software, but that you can effectively manage and allocate tasks using it.
✨Show Off Your Customer Service Skills
Since this role involves being the first point of contact for various teams, it's crucial to demonstrate your strong customer service skills. Prepare examples of how you've handled customer queries or issues in the past, highlighting your ability to communicate clearly and effectively.
✨Time Management is Key
The job requires excellent time management skills, so be prepared to discuss how you prioritise tasks and manage your workload. Think of specific instances where you've successfully juggled multiple responsibilities and how you ensured everything was completed on time.
✨Be Ready for Teamwork Questions
As a Facilities Helpdesk Coordinator, you'll need to work collaboratively with various teams. Prepare to talk about your experiences working in a team environment, including any challenges you've faced and how you overcame them. This will help demonstrate your ability to thrive in a fast-paced setting.