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- Tasks: As a SQL Support Engineer, you'll troubleshoot and resolve regulatory reporting issues daily.
- Company: Join bet365, a leading name in the gambling industry, known for innovation and excellence.
- Benefits: Enjoy a full-time role with opportunities for remote work and competitive salary packages.
- Why this job: This role offers a fast-paced environment where your analytical skills can shine and make an impact.
- Qualifications: Experience with SQL Server and strong communication skills are essential; a passion for problem-solving is a plus.
- Other info: Be part of a dynamic team that values efficiency and continuous improvement.
The predicted salary is between 28800 - 42000 £ per year.
A SQL Support Engineer will play a key role in ensuring that regulatory reporting is accurate, performant and on schedule in an ongoing BAU basis. We are looking for an SQL Support Engineer with a keen eye for detail, a passion for investigation and swift identification of root cause, and a thirst to drive efficiencies through process improvements.
You will be responsible for resolving issues with regulatory reporting and submissions raised internally or by regulators. You will have a good understanding of written specifications, be able to identify and analyse issues, provide clear explanation of data variances and irregularities to stakeholders, and provide software fixes for those issues that are deemed defects within the regulatory submission and reporting software. This is a fast-paced environment, and you should be experienced and comfortable with regular context switching and have the ability to recall information swiftly and accurately.
Preferred Skills, Qualifications and Experience:- Analytical and methodical approach to investigation.
- SQL Server 2014 or later experience.
- Strong verbal and written communication skills.
- Ability to create solution documentation.
- Ability to work effectively on multiple streams of work and switch context quickly.
- Positive customer and solution focused attitude.
- Ability to work to deadlines and SLA’s for completion or escalation of tasks.
- Understanding of the gambling industry or financial accounting.
- Identifying, explaining and fixing issues with specific data that has been returned by a business process and raised by internal teams or regulators, using a variety of techniques on a number of disparate technologies.
- Investigating, developing and refactoring failures in processes, typically SQL agent jobs or stored procedures.
- Analysing and interpreting a wide range of different data relating to customer accounts, betting slips, banking transactions and gaming accounts.
- Communicating with other departments within the Business as necessary to ensure full understanding of issues and providing regular status updates of investigation and resolution.
- Documenting incidents and contributing to the team’s knowledgebase.
- Using the ticketing system for incident management and resolution.
- Ensuring Business requirements are met accordingly.
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SQL Support Engineer
✨Tip Number 1
Familiarise yourself with SQL Server 2014 or later, as this is a key requirement for the role. Brush up on your skills by working on sample projects or contributing to open-source SQL databases to demonstrate your practical experience.
✨Tip Number 2
Develop a strong understanding of regulatory reporting processes within the gambling industry. Research common issues faced in this area and think about how you would approach resolving them, as this will show your proactive attitude during interviews.
✨Tip Number 3
Practice your communication skills, especially in explaining complex data issues clearly and concisely. You might want to simulate discussions with stakeholders or colleagues to refine your ability to convey technical information effectively.
✨Tip Number 4
Get comfortable with using ticketing systems for incident management. Familiarise yourself with common tools used in the industry, as being able to navigate these systems efficiently can set you apart from other candidates.
We think you need these skills to ace SQL Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SQL Server, your analytical skills, and any relevant work in the gambling or financial sectors. Use specific examples to demonstrate your problem-solving abilities and attention to detail.
Craft a Strong Cover Letter: In your cover letter, express your passion for investigation and process improvement. Mention how your skills align with the responsibilities of the SQL Support Engineer role, particularly your ability to communicate effectively with stakeholders.
Showcase Relevant Experience: When detailing your previous roles, focus on experiences where you identified and resolved data issues, especially in a fast-paced environment. Highlight any instances where you improved processes or documentation.
Prepare for Technical Questions: Be ready to discuss your technical knowledge of SQL and your approach to troubleshooting. Think about specific challenges you've faced in past roles and how you overcame them, as this will demonstrate your analytical and methodical approach.
How to prepare for a job interview at bet365
✨Showcase Your SQL Skills
Be prepared to discuss your experience with SQL Server 2014 or later. You might be asked to solve a problem on the spot, so brush up on your SQL queries and be ready to demonstrate your analytical skills.
✨Communicate Clearly
Strong verbal and written communication skills are essential for this role. Practice explaining complex technical issues in simple terms, as you will need to communicate effectively with stakeholders who may not have a technical background.
✨Demonstrate Problem-Solving Abilities
Prepare examples of past experiences where you identified and resolved issues quickly. Highlight your methodical approach to investigation and how you drove efficiencies through process improvements.
✨Understand the Industry Context
Familiarise yourself with the gambling industry and financial accounting principles. Showing that you understand the regulatory environment and its implications can set you apart from other candidates.
