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- Tasks: Be the go-to person for resolving tech issues and service requests.
- Company: Join a global team dedicated to providing top-notch technical support.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Fast-paced environment with chances to develop your skills and make an impact.
- Qualifications: Strong communication and customer service skills are a must.
- Other info: Work with a diverse team and enhance your tech expertise.
The predicted salary is between 30000 - 42000 £ per year.
As a Service Desk Engineer, you will act as the single point of contact for all users for incident resolutions and service requests.
We are a technical Service Desk that provides support to our employees all over the world. You will be required to communicate effectively over calls and Live Chat to troubleshoot, capture information and escalate as required, in line with business processes.
The Service Desk is a fast paced team that offers a variety of development opportunities. Strong interpersonal and customer service skills.
Answering phone calls within Service Level Agreements (SLA’s), whilst providing an excellent customer experience.
Handling Live Chats efficiently and professionally.
Logging, progressing and providing updates on tickets for incidents and service requests.
Providing remote and on-site support and fixes.
Providing administrative support to ensure that business critical processes are adhered to.
Maintaining and administering user accounts in line with security requirements.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at
Service Desk Engineer (Remote) employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer (Remote)
✨Tip Number 1
Familiarize yourself with common IT service desk tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Practice your communication skills, especially for phone calls and live chats. Role-playing scenarios with a friend can help you become more comfortable troubleshooting and providing support in real-time.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for will help you align your answers during the interview and show that you're a great fit for our team.
✨Tip Number 4
Prepare examples of how you've handled difficult customer interactions in the past. Highlighting your problem-solving skills and ability to maintain professionalism under pressure will impress us.
We think you need these skills to ace Service Desk Engineer (Remote)
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Service Desk Engineer. Highlight your experience in incident resolution, customer service, and technical support in your application.
Tailor Your CV: Customize your CV to reflect relevant skills and experiences that align with the job description. Emphasize your communication skills, ability to handle calls and Live Chats, and any experience with ticketing systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your interpersonal skills and customer service experience. Mention specific examples of how you've successfully resolved incidents or provided support in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at bet365
✨Showcase Your Communication Skills
As a Service Desk Engineer, effective communication is key. Practice articulating your thoughts clearly and concisely, especially when discussing technical issues. Be prepared to demonstrate how you would handle calls and Live Chats with users.
✨Familiarize Yourself with Incident Management
Understand the basics of incident management processes and how they apply to a Service Desk environment. Be ready to discuss your experience with logging and progressing tickets, as well as how you prioritize tasks under pressure.
✨Demonstrate Customer Service Excellence
Highlight your customer service skills by sharing examples of how you've provided exceptional support in previous roles. Emphasize your ability to maintain a positive attitude, even in challenging situations.
✨Prepare for Technical Questions
Expect technical questions related to troubleshooting and problem-solving. Brush up on common issues that users face and be ready to explain how you would approach resolving them, both remotely and on-site.
