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- Tasks: Provide tech support via calls and Live Chat, resolving incidents and service requests.
- Company: Join a global technical Service Desk team dedicated to employee support.
- Benefits: Enjoy remote work flexibility and opportunities for professional development.
- Why this job: Be part of a fast-paced environment that values excellent customer experience and growth.
- Qualifications: No specific qualifications required; just a passion for tech and helping others.
- Other info: By applying, you consent to share your Personal Data as per our Recruitment Privacy Policy.
The predicted salary is between 30000 - 42000 £ per year.
Who we are looking for A Service Desk Engineer, who will act as the single point of contact for all users for incident resolution and service requests. We are a technical Service Desk that provides support to our employees all over the world. You will be required to communicate effectively over calls and Live Chat to troubleshoot, capture information and escalate as required, in line with Business processes. The Service Desk is a fast paced team that offers a variety of development opportunities. Answering phone calls within Service Level Agreements (SLA’s), whilst providing an excellent customer experience. Handling Live Chats efficiently and professionally. Maintaining and administering user accounts in line with security requirements. “By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy – \”
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer (Remote)
✨Tip Number 1
Familiarise yourself with common IT service desk tools and software. Being knowledgeable about ticketing systems, remote support tools, and communication platforms will give you an edge during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will demonstrate your problem-solving abilities.
✨Tip Number 3
Practice your communication skills, especially for phone and live chat interactions. Clear and concise communication is key in a Service Desk role, so consider role-playing with a friend to refine your approach.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for at StudySmarter will help you align your answers during the interview and show that you're genuinely interested in being part of our team.
We think you need these skills to ace Service Desk Engineer (Remote)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Desk Engineer position. Tailor your application to highlight relevant experience in incident resolution and customer service.
Highlight Communication Skills: Since effective communication is crucial for this role, ensure your CV and cover letter showcase your ability to communicate clearly over calls and Live Chat. Provide examples of how you've successfully resolved issues through these channels.
Demonstrate Technical Proficiency: Mention any technical skills or tools you are familiar with that are relevant to a Service Desk environment. This could include ticketing systems, remote support tools, or specific software knowledge that aligns with the company's needs.
Craft a Strong Cover Letter: Write a compelling cover letter that not only expresses your interest in the position but also explains why you would be a great fit for the team. Use specific examples from your past experiences to illustrate your problem-solving abilities and commitment to excellent customer service.
How to prepare for a job interview at bet365
✨Showcase Your Communication Skills
As a Service Desk Engineer, effective communication is key. Practice articulating your thoughts clearly and concisely, especially when discussing technical issues. Be prepared to demonstrate how you would handle calls and Live Chats with users.
✨Familiarise Yourself with Common Issues
Research common service desk incidents and resolutions. Being able to discuss these during the interview will show that you understand the role and can think critically about problem-solving in a fast-paced environment.
✨Understand SLAs and Customer Experience
Be ready to talk about Service Level Agreements (SLAs) and how they impact customer satisfaction. Highlight any previous experience where you successfully met or exceeded SLAs while maintaining a positive user experience.
✨Demonstrate Your Technical Knowledge
Brush up on the technical skills relevant to the position. Be prepared to answer questions about user account management and security requirements, as well as any specific tools or software the company uses.
