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For Companies At a Glance
- Tasks: Provide tech support via calls and Live Chat for global employees.
- Company: Join a dynamic technical Service Desk team supporting users worldwide.
- Benefits: Enjoy fully remote work and opportunities for professional development.
- Why this job: Be part of a fast-paced environment that values excellent customer service and growth.
- Qualifications: No specific experience required; just a passion for tech and helping others.
- Other info: You'll be the go-to person for incident resolution and service requests.
The predicted salary is between 36000 - 60000 £ per year.
Who we are looking for A Service Desk Engineer, who will act as the single point of contact for all users for incident resolution and service requests. We are a technical Service Desk that provides support to our employees all over the world. You will be required to communicate effectively over calls and Live Chat to troubleshoot, capture information and escalate as required, in line with Business processes. The Service Desk is a fast paced team that offers a variety of development opportunities. Answering phone calls within Service Level Agreements (SLA’s), whilst providing an excellent customer experience. Handling Live Chats efficiently and professionally. Maintaining and administering user accounts in line with security requirements. “By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy – \”
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer fully remote
✨Tip Number 1
Familiarise yourself with common IT service desk tools and software. Being well-versed in ticketing systems and remote support applications will give you an edge during the interview process.
✨Tip Number 2
Brush up on your communication skills, especially for phone and live chat interactions. Practising clear and concise explanations of technical issues can help you stand out as a candidate who can provide excellent customer service.
✨Tip Number 3
Understand the importance of SLAs in a service desk environment. Be prepared to discuss how you would manage your time and prioritise tasks to meet these agreements while maintaining quality support.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of past experiences where you successfully resolved technical issues. This will demonstrate your capability to handle the fast-paced nature of the role.
We think you need these skills to ace Service Desk Engineer fully remote
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for a Service Desk Engineer. Tailor your application to highlight your relevant experience in incident resolution and customer service.
Highlight Communication Skills: Since effective communication is crucial for this role, ensure your CV and cover letter showcase your ability to communicate clearly over calls and Live Chat. Provide examples of how you've successfully resolved issues through these channels.
Demonstrate Technical Proficiency: Mention any technical skills or tools you are familiar with that are relevant to a Service Desk environment. This could include ticketing systems, remote support tools, or specific software knowledge that aligns with the company's needs.
Craft a Strong Cover Letter: Write a compelling cover letter that not only expresses your interest in the position but also explains why you would be a great fit for the team. Use specific examples from your past experiences to illustrate your problem-solving abilities and commitment to excellent customer service.
How to prepare for a job interview at bet365
✨Showcase Your Communication Skills
As a Service Desk Engineer, effective communication is key. Be prepared to demonstrate your ability to explain technical issues clearly and concisely, both verbally and in writing. Practice common scenarios where you might need to troubleshoot over the phone or via Live Chat.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this role. Research what SLAs are relevant to the position and be ready to discuss how you would ensure compliance while maintaining excellent customer service.
✨Prepare for Technical Questions
Expect to face technical questions related to incident resolution and service requests. Brush up on common troubleshooting techniques and tools used in service desk environments. Being able to articulate your thought process during problem-solving will impress your interviewers.
✨Demonstrate Your Customer Service Mindset
Since the role involves providing support to users globally, showcasing your customer service skills is essential. Share examples from your past experiences where you went above and beyond to assist a user or resolve an issue, highlighting your commitment to delivering a great customer experience.
