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- Tasks: Be the go-to person for resolving tech issues and service requests.
- Company: Join a global technical Service Desk team supporting employees worldwide.
- Benefits: Enjoy fully remote work with opportunities for professional growth.
- Why this job: Fast-paced environment with a focus on customer experience and development.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: You'll be handling calls and Live Chats while maintaining user accounts.
The predicted salary is between 30000 - 42000 £ per year.
As a Service Desk Engineer, you will act as the single point of contact for all users for incident resolutions and service requests.
We are a technical Service Desk that provides support to our employees all over the world. You will be required to communicate effectively over calls and Live Chat to troubleshoot, capture information and escalate as required, in line with business processes.
The Service Desk is a fast paced team that offers a variety of development opportunities. Strong interpersonal and customer service skills.
Answering phone calls within Service Level Agreements (SLA’s), whilst providing an excellent customer experience.
Handling Live Chats efficiently and professionally.
Logging, progressing and providing updates on tickets for incidents and service requests.
Providing remote and on-site support and fixes.
Providing administrative support to ensure that business critical processes are adhered to.
Maintaining and administering user accounts in line with security requirements.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at
Service Desk Engineer fully remote employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer fully remote
✨Tip Number 1
Familiarize yourself with common IT service desk tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Practice your communication skills, especially for phone calls and live chats. Role-playing scenarios with a friend can help you become more comfortable and effective in troubleshooting and providing support.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for will help you align your answers during the interview and show that you're a great fit for our team.
✨Tip Number 4
Prepare examples of how you've handled difficult customer interactions in the past. Highlighting your problem-solving skills and ability to maintain a positive customer experience will be crucial.
We think you need these skills to ace Service Desk Engineer fully remote
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Service Desk Engineer. Highlight your experience in incident resolution, customer service, and technical support in your application.
Tailor Your CV: Customize your CV to reflect relevant skills and experiences that align with the job description. Emphasize your communication skills, ability to work under pressure, and any experience with remote support.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and technical support. Mention specific examples of how you've successfully handled incidents or service requests in the past.
Highlight Interpersonal Skills: Since strong interpersonal skills are crucial for this role, make sure to provide examples in your application that demonstrate your ability to communicate effectively and provide excellent customer experiences.
How to prepare for a job interview at bet365
✨Showcase Your Communication Skills
As a Service Desk Engineer, effective communication is key. Practice articulating your thoughts clearly and concisely, especially when discussing technical issues. Be prepared to demonstrate how you would handle calls and Live Chats with users.
✨Familiarize Yourself with Common IT Issues
Brush up on common technical problems and their solutions that users might face. This will not only help you answer questions confidently but also show your proactive approach to problem-solving.
✨Understand the Importance of SLAs
Service Level Agreements (SLAs) are crucial in a Service Desk role. Be ready to discuss how you would prioritize tasks and manage your time effectively to meet these agreements while ensuring excellent customer service.
✨Demonstrate Your Customer Service Mindset
Highlight your interpersonal skills and your commitment to providing an exceptional customer experience. Share examples from your past experiences where you went above and beyond to assist users.
