Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support users globally by resolving incidents and fulfilling service requests.
- Company: Join a dynamic technical Service Desk at bet365, a leader in the online gaming industry.
- Benefits: Enjoy bonus schemes, a pension plan, employee discounts, and life assurance.
- Why this job: Be part of a fast-paced team with growth opportunities and a focus on customer satisfaction.
- Qualifications: Strong communication, analytical skills, and a passion for technology are essential.
- Other info: Remote and on-site support roles available; perfect for tech-savvy problem solvers.
The predicted salary is between 30000 - 42000 £ per year.
As a Service Desk Engineer, you will act as the single point of contact for all users for incident resolutions and service requests. We are a technical Service Desk that provides support to our employees all over the world. From incident resolution to request fulfilment, you will be responsible for ensuring that employees have the necessary equipment and resources to perform their roles. You will be required to communicate effectively over calls and Live Chat to troubleshoot, capture information and escalate as required, in line with Business processes.
The Service Desk is a fast paced team that offers a variety of development opportunities. We hire people with a broad range of technical and customer focused skills to allow us to respond to all technological challenges.
Preferred Skills, Qualifications, and Experience- Strong interpersonal and customer service skills.
- Excellent technical, analytical and troubleshooting skills.
- Strong communication skills, both written and verbal.
- Quick to learn.
- Self-motivated with the ability to work unsupervised.
- Answering phone calls within Service Level Agreements (SLA’s), whilst providing an excellent customer experience.
- Handling Live Chats efficiently and professionally.
- Logging, progressing and providing updates on tickets for incidents and service requests.
- Ensuring that first line incidents are resolved quickly and efficiently.
- Ensuring that second line incidents are investigated and promptly escalated where required.
- Managing open incidents, working with second and third line teams to gain the fastest resolution based on incident SLA’s.
- Providing remote and on-site support and fixes.
- Providing administrative support to ensure that Business critical processes are adhered to.
- Maintaining and administering user accounts in line with security requirements.
- Bonus Schemes
- Company Pension
- Employee Assistance Programme
- Employee Discount Programme
- Eye Care
- Income Protection
- Life Assurance
- Life Events and Long Service
To apply send a copy of your CV with covering letter to bet365 quoting the position reference SDE0525RD or click on the link to apply. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found on the bet365careers website.
Service Desk Engineer employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Familiarise yourself with common IT service desk tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Practice your communication skills, especially in a technical context. Since you'll be troubleshooting over calls and Live Chat, being clear and concise will help you convey information effectively to users.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved technical issues. This will highlight your analytical skills and ability to work under pressure.
✨Tip Number 4
Research StudySmarter's company culture and values. Understanding our mission and how we operate will allow you to tailor your responses in interviews, demonstrating that you're a good fit for our team.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Desk Engineer role. Emphasise your technical, analytical, and customer service skills, as well as any previous experience in a similar position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the position, particularly in handling incidents and providing excellent customer support.
Showcase Communication Skills: Since strong communication skills are essential for this role, ensure that both your CV and cover letter reflect your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully communicated in past roles.
Follow Application Instructions: When applying, make sure to follow the instructions provided in the job description. If they ask for a CV and covering letter, ensure both documents are included and that you quote the position reference SDE0525RD as specified.
How to prepare for a job interview at bet365
✨Showcase Your Technical Skills
As a Service Desk Engineer, you'll need to demonstrate your technical prowess. Be prepared to discuss specific technologies you've worked with and how you've resolved technical issues in the past. Highlight any relevant certifications or training that showcase your expertise.
✨Emphasise Customer Service Experience
Since this role involves direct interaction with users, it's crucial to highlight your customer service skills. Share examples of how you've handled difficult situations or provided exceptional support in previous roles. This will show that you can maintain a positive experience for users even under pressure.
✨Practice Effective Communication
Strong communication skills are essential for this position. During the interview, practice articulating your thoughts clearly and concisely. You might also want to prepare for common scenarios where you would need to explain technical issues to non-technical users.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss your approach to troubleshooting and problem-solving. You could be asked to walk through a hypothetical incident resolution process. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your analytical thinking.
