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- Tasks: Be the go-to person for resolving tech issues and service requests.
- Company: Join a global technical Service Desk team supporting employees worldwide.
- Benefits: Enjoy development opportunities and a fast-paced work environment.
- Why this job: Gain valuable experience in customer service and tech support while making a real impact.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Work remotely or on-site, and be part of a dynamic team!
The predicted salary is between 24000 - 36000 £ per year.
As a Service Desk Engineer, you will act as the single point of contact for all users for incident resolutions and service requests.
We are a technical Service Desk that provides support to our employees all over the world. You will be required to communicate effectively over calls and Live Chat to troubleshoot, capture information and escalate as required, in line with business processes.
The Service Desk is a fast paced team that offers a variety of development opportunities. Strong interpersonal and customer service skills.
Answering phone calls within Service Level Agreements (SLA’s), whilst providing an excellent customer experience.
Handling Live Chats efficiently and professionally.
Logging, progressing and providing updates on tickets for incidents and service requests.
Providing remote and on-site support and fixes.
Providing administrative support to ensure that business critical processes are adhered to.
Maintaining and administering user accounts in line with security requirements.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at
Service Desk Engineer 1st line support employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer 1st line support
✨Tip Number 1
Familiarize yourself with common IT issues and troubleshooting techniques. This will help you respond quickly and effectively during the interview, showcasing your problem-solving skills.
✨Tip Number 2
Practice your communication skills, especially for phone calls and live chats. Being able to convey technical information clearly and concisely is crucial for a Service Desk Engineer.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for will help you align your answers with our expectations during the interview process.
✨Tip Number 4
Prepare examples of how you've handled customer service situations in the past. Highlighting your interpersonal skills and ability to provide excellent support will set you apart from other candidates.
We think you need these skills to ace Service Desk Engineer 1st line support
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Service Desk Engineer. Highlight your experience in incident resolution, customer service, and technical support in your application.
Tailor Your CV: Customize your CV to reflect relevant skills such as effective communication, troubleshooting, and ticket management. Use keywords from the job description to make your application stand out.
Craft a Strong Cover Letter: Write a cover letter that showcases your interpersonal skills and your ability to work in a fast-paced environment. Mention specific examples of how you've provided excellent customer service in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at bet365
✨Showcase Your Communication Skills
As a Service Desk Engineer, effective communication is key. Practice articulating your thoughts clearly and concisely, especially when discussing technical issues. Be prepared to demonstrate how you would handle calls and Live Chats with users.
✨Understand Incident Management
Familiarize yourself with incident management processes and best practices. Be ready to discuss how you would log, progress, and update tickets for incidents and service requests, as this will show your understanding of the role's responsibilities.
✨Emphasize Customer Service Experience
Highlight any previous experience in customer service or support roles. Share specific examples of how you've provided excellent customer experiences, especially in fast-paced environments, to demonstrate your suitability for the position.
✨Prepare for Technical Questions
Expect technical questions related to troubleshooting and support. Brush up on common issues and solutions relevant to the role, and be ready to explain your thought process when diagnosing problems.
