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For Companies At a Glance
- Tasks: Manage and develop Unified Communication technologies while ensuring service availability and user experience.
- Company: Join a leading company in the tech industry, focused on innovation and collaboration.
- Benefits: Enjoy hybrid working options and a supportive work environment with opportunities for growth.
- Why this job: Be part of a dynamic team that values your input and enhances communication across the business.
- Qualifications: Experience as a 3rd line Unified Communications Engineer and skills in Microsoft Exchange and Teams required.
- Other info: Contribute to strategic planning and decision-making while maintaining high standards of governance.
The predicted salary is between 48000 - 72000 £ per year.
Who we are looking for
A Senior Unified Communications Engineer, who will actively manage, support and develop Unified Communication (UC) technologies across the Business. You will contribute to the engineering and architecture disciplines by utilising your knowledge to plan, build, deploy and support new and existing UC technologies. You will collaborate with other teams to proactively monitor system performance, proactively addressing and resolving any issues. The role will ensure service availability is maintained and improved, leading to an enhanced user experience. You will contribute to planning discussions on IT investments, ensuring solutions and systems are delivered in line with Information Security and Governance requirements. This role is eligible for the Company’s hybrid working from home policy.
Preferred skills and experience
- Experience working as a 3rd line Unified Communications Engineer.
- Experience in designing, configuring and implementing solutions within an organisation.
- Skilled in delivering, implementing and supporting Microsoft Exchange, both Online and On Premise.
- Skilled in supporting Microsoft Teams.
- Maintaining, supporting and managing Cisco Ironports such as ESA.
- Maintaining, supporting and managing MDM technologies, preferably Workspace One.
- Experience of strategic planning and decision making to align IT with business objectives.
- Ability to understand and deliver tasks and projects to our business standards.
- Strong documentation skills.
- Ability to work to deadlines with a pragmatic approach to administration, governance and risk.
Main Responsibilities
- Maintaining and managing our core UC services and providing improvements where necessary.
- Working closely with IT management and other functional groups to design, develop, deploy and administer our collaboration services.
- Participating in product evaluations, system testing and product lifecycle management.
- Enforcing all security controls when enabling new UC applications and features, whilst continually documenting and maintaining this.
- Participating in both scheduled and unscheduled system maintenance including change management, on call and off-hours systems support.
- Maintaining a UC Service Catalogue detailing service definitions and the technologies being utilised.
- Maintaining and enforcing the governance of each UC application and feature, in line with ISG standards.
- Setting up all UC applications and features, technical designs, standards and process documentation.
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Senior Unified Communications Engineer (Manchester) employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Unified Communications Engineer (Manchester)
✨Tip Number 1
Familiarise yourself with the latest Unified Communication technologies, especially Microsoft Exchange and Teams. Being well-versed in these platforms will not only boost your confidence during discussions but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the Unified Communications space, particularly those who have experience with Cisco Ironports and MDM technologies like Workspace One. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with strategic planning and decision-making in IT. Be ready to share specific examples of how you've aligned technology solutions with business objectives, as this is a key aspect of the role.
✨Tip Number 4
Showcase your documentation skills by being ready to discuss how you maintain and enforce governance standards for UC applications. Having a clear understanding of documentation processes will highlight your attention to detail and organisational skills.
We think you need these skills to ace Senior Unified Communications Engineer (Manchester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Unified Communications Engineer, particularly focusing on your skills in Microsoft Exchange and Teams. Use specific examples of projects you've worked on that align with the job description.
Craft a Strong Cover Letter: In your cover letter, emphasise your ability to manage and support UC technologies. Discuss your strategic planning experience and how it aligns with the company's objectives. Be sure to mention your strong documentation skills and any relevant certifications.
Showcase Relevant Experience: When detailing your work history, focus on your 3rd line support experience and any specific achievements in designing and implementing UC solutions. Highlight your familiarity with Cisco Ironports and MDM technologies like Workspace One.
Demonstrate Problem-Solving Skills: Include examples of how you've proactively addressed system performance issues in the past. This will show your ability to maintain service availability and improve user experience, which is crucial for this role.
How to prepare for a job interview at bet365
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Unified Communications technologies, particularly Microsoft Exchange and Teams. Highlight specific projects where you designed or implemented solutions, as this will demonstrate your hands-on knowledge and problem-solving skills.
✨Emphasise Collaboration Skills
Since the role involves working closely with IT management and other teams, share examples of how you've successfully collaborated in past roles. Discuss any cross-functional projects you've been part of and how you contributed to their success.
✨Demonstrate Strategic Thinking
Prepare to talk about your experience in strategic planning and decision-making. Be ready to explain how you've aligned IT solutions with business objectives in previous roles, showcasing your ability to think critically about technology's role in achieving business goals.
✨Highlight Documentation and Governance Experience
Given the importance of documentation and governance in this role, be sure to mention your strong documentation skills. Discuss how you've maintained service catalogues or enforced security controls in past positions, as this will show your attention to detail and commitment to compliance.
