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For Companies At a Glance
- Tasks: Manage and develop Unified Communication technologies while ensuring service availability and user experience.
- Company: Join a forward-thinking company focused on innovative IT solutions and collaboration services.
- Benefits: Enjoy hybrid working options and a supportive work environment that values your contributions.
- Why this job: Be part of a dynamic team, enhancing communication systems that impact the entire business positively.
- Qualifications: Experience as a 3rd line Unified Communications Engineer with skills in Microsoft Exchange and Teams.
- Other info: Opportunity for strategic planning and decision-making in alignment with business objectives.
The predicted salary is between 48000 - 72000 £ per year.
Who we are looking for
A Senior Unified Communications Engineer, who will actively manage, support and develop Unified Communication (UC) technologies across the Business. You will contribute to the engineering and architecture disciplines by utilising your knowledge to plan, build, deploy and support new and existing UC technologies. You will collaborate with other teams to proactively monitor system performance, proactively addressing and resolving any issues. The role will ensure service availability is maintained and improved, leading to an enhanced user experience. You will contribute to planning discussions on IT investments, ensuring solutions and systems are delivered in line with Information Security and Governance requirements. This role is eligible for the Company’s hybrid working from home policy.
Preferred skills and experience
- Experience working as a 3rd line Unified Communications Engineer.
- Experience in designing, configuring and implementing solutions within an organisation.
- Skilled in delivering, implementing and supporting Microsoft Exchange, both Online and On Premise.
- Skilled in supporting Microsoft Teams.
- Maintaining, supporting and managing Cisco Ironports such as ESA.
- Maintaining, supporting and managing MDM technologies, preferably Workspace One.
- Experience of strategic planning and decision making to align IT with business objectives.
- Ability to understand and deliver tasks and projects to our business standards.
- Strong documentation skills.
- Ability to work to deadlines with a pragmatic approach to administration, governance and risk.
Main Responsibilities
- Maintaining and managing our core UC services and providing improvements where necessary.
- Working closely with IT management and other functional groups to design, develop, deploy and administer our collaboration services.
- Participating in product evaluations, system testing and product lifecycle management.
- Enforcing all security controls when enabling new UC applications and features, whilst continually documenting and maintaining this.
- Participating in both scheduled and unscheduled system maintenance including change management, on call and off-hours systems support.
- Maintaining a UC Service Catalogue detailing service definitions and the technologies being utilised.
- Maintaining and enforcing the governance of each UC application and feature, in line with ISG standards.
- Setting up all UC applications and features, technical designs, standards and process documentation.
Senior Unified Communications Engineer (Manchester) employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Unified Communications Engineer (Manchester)
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in Unified Communications. Being well-versed in tools like Microsoft Teams and Exchange will not only boost your confidence but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the Unified Communications space. Attend industry events or join online forums where you can connect with others who work in similar roles. This can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss specific projects you've worked on that relate to UC technologies. Be ready to explain your role, the challenges faced, and how you contributed to the success of those projects, as this will showcase your hands-on experience.
✨Tip Number 4
Demonstrate your problem-solving skills during any interviews. Be prepared to discuss how you've proactively addressed issues in past roles, particularly in maintaining service availability and improving user experience, as these are key aspects of the job.
We think you need these skills to ace Senior Unified Communications Engineer (Manchester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Unified Communications Engineer, particularly focusing on your skills in Microsoft Exchange, Teams, and Cisco Ironports. Use specific examples to demonstrate your expertise in designing and implementing UC solutions.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities listed in the job description, especially your experience in strategic planning and governance.
Showcase Documentation Skills: Since strong documentation skills are essential for this role, consider including a brief section in your application that outlines your experience with technical documentation, change management processes, and service catalogues.
Highlight Collaboration Experience: Emphasise your ability to work collaboratively with IT management and other teams. Provide examples of past projects where you successfully contributed to system performance monitoring and issue resolution.
How to prepare for a job interview at bet365
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Unified Communications technologies, particularly Microsoft Exchange and Teams. Highlight specific projects where you designed, configured, or implemented solutions, as this will demonstrate your hands-on skills and understanding of the role.
✨Emphasise Collaboration Skills
Since the role involves working closely with IT management and other teams, share examples of how you've successfully collaborated in past projects. Discuss how you proactively addressed issues and contributed to team goals, showcasing your ability to work well in a team environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about challenges you've faced in maintaining UC services and how you resolved them. This will help illustrate your strategic planning and decision-making skills.
✨Demonstrate Strong Documentation Skills
Documentation is key in this role, so be ready to discuss your approach to maintaining records and governance of UC applications. Provide examples of how your documentation has improved processes or compliance in previous roles, highlighting your attention to detail.
