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- Tasks: Support customers with responsible gambling practices and provide excellent service.
- Company: Join bet365, a leading online gambling company with a focus on innovation.
- Benefits: Hybrid working options, training provided, and opportunities for personal growth.
- Why this job: Make a real impact by helping customers while developing your skills.
- Qualifications: Strong communication skills and a passion for customer support.
- Other info: Dynamic team environment with a commitment to inclusivity and respect.
The predicted salary is between 36000 - 60000 £ per year.
At bet365, we are one of the world’s leading online gambling companies, revolutionising the industry since 2000. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events.
As a Responsible Gambling Support Advisor, you will help and support customers ensuring they receive the best service and adhere to our Responsible Gambling policies. The Responsible Gambling Support team supports the Company’s Responsible Gambling strategy through interacting with customers who may be at risk of harms associated with gambling.
Your progression and success will be supported from your first day and, as an ever-evolving department, you will continuously expand your knowledge and skill set on a daily basis. Excellent customer service skills and a keen interest in supporting our customers are essential. Relevant training will be provided on all aspects of the role.
Qualifications- Exceptional listening skills.
- Excellent communication skills, both written and verbal.
- Strong motivation to prioritise the customer.
- Effective problem-solving abilities.
- Ability to multi-task with strong attention to detail.
- Understanding of customer needs.
- Competent computer, literacy and numeracy skills.
- Assisting customers via email, Live Chat and telephone.
- Providing support for customers who demonstrate signs of problematic gambling.
- Using internal tools to assist and take ownership of customer enquiries.
- Liaising with internal departments to resolve issues.
- Escalating queries where necessary.
- Promoting safer gambling practices.
- Keeping up to date with policies, procedures and licensing requirements.
- Addressing responsible gambling queries and complaints.
At bet365, we are committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We are Never Ordinary, and we are always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.
Responsible Gambling Support Advisor employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Responsible Gambling Support Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already at bet365. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by practising common questions related to responsible gambling. Show us your passion for customer support and how you can make a difference in their experience.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Think of examples from your past where you’ve helped someone in a tricky situation. We love hearing about real-life experiences!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there.
We think you need these skills to ace Responsible Gambling Support Advisor
Some tips for your application 🫡
Show Your Passion for Responsible Gambling: When writing your application, let us know why you're passionate about responsible gambling. Share any relevant experiences or insights that highlight your commitment to supporting customers in this area.
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities mentioned in the job description. We want to see how your unique background aligns with our values and the role of a Responsible Gambling Support Advisor.
Be Clear and Concise: Keep your writing clear and to the point. Use simple language and avoid jargon. This will help us understand your message quickly and effectively, which is crucial in customer support roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows that you’re serious about joining our team at bet365.
How to prepare for a job interview at bet365
✨Know Your Stuff
Before the interview, make sure you understand bet365's Responsible Gambling policies and the role of a Responsible Gambling Support Advisor. Familiarise yourself with common issues customers face and how to address them. This will show your genuine interest in the position and help you answer questions confidently.
✨Show Off Your Listening Skills
As this role requires exceptional listening skills, practice active listening techniques. During the interview, demonstrate that you can listen carefully to questions and respond thoughtfully. This will highlight your ability to connect with customers and understand their needs.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to handle a customer showing signs of problematic gambling. Think of examples from your past experiences where you've successfully resolved similar issues. This will showcase your problem-solving abilities and your commitment to customer care.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.