Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with responsible gambling practices and provide excellent service.
- Company: Join bet365, a leading online gambling company with a focus on innovation.
- Benefits: Hybrid working options, training provided, and opportunities for personal growth.
- Why this job: Make a real impact by helping customers while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills, problem-solving abilities, and a passion for customer support.
- Other info: Be part of a diverse team that values creativity and personal development.
The predicted salary is between 36000 - 60000 £ per year.
At bet365, we are one of the world’s leading online gambling companies, revolutionising the industry since 2000. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events.
As a Responsible Gambling Support Advisor, you will help and support customers ensuring they receive the best service and adhere to our Responsible Gambling policies. The Responsible Gambling Support team supports the Company’s Responsible Gambling strategy through interacting with customers who may be at risk of harms associated with gambling.
Your progression and success will be supported from your first day and, as an ever-evolving department, you will continuously expand your knowledge and skill set on a daily basis. Excellent customer service skills and a keen interest in supporting our customers are essential. Relevant training will be provided on all aspects of the role.
This position is eligible for inclusion in the Company’s hybrid working from home policy.
Qualifications- Exceptional listening skills.
- Excellent communication skills, both written and verbal.
- Strong motivation to prioritise the customer.
- Effective problem-solving abilities.
- Ability to multi-task with strong attention to detail.
- Understanding of customer needs.
- Competent computer, literacy and numeracy skills.
- Assisting customers via email, Live Chat and telephone.
- Providing support for customers who demonstrate signs of problematic gambling.
- Using internal tools to assist and take ownership of customer enquiries.
- Liaising with internal departments to resolve issues.
- Escalating queries where necessary.
- Promoting safer gambling practices.
- Keeping up to date with policies, procedures and licensing requirements.
- Addressing responsible gambling queries and complaints.
At bet365, we are committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We are Never Ordinary, and we are always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.
Responsible Gambling Support Advisor employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Responsible Gambling Support Advisor
✨Tip Number 1
Network like a pro! Reach out to current employees at bet365 on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Responsible Gambling Support Advisor role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of responsible gambling practices. Show us that you’re not just interested in the job, but that you genuinely care about helping customers stay safe while enjoying their experience.
✨Tip Number 3
Practice your communication skills! Since this role involves assisting customers via email, Live Chat, and phone, make sure you can convey your thoughts clearly and effectively. Role-play with a friend to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the bet365 team.
We think you need these skills to ace Responsible Gambling Support Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Responsible Gambling Support Advisor. We want to see how you can contribute to our mission of promoting safer gambling practices!
Show Off Your Communication Skills: Since excellent communication is key in this role, use your written application to demonstrate your ability to convey information clearly and effectively. We love seeing candidates who can articulate their thoughts well!
Highlight Customer Service Experience: If you've got experience in customer service, make it shine! Share specific examples of how you've helped customers in the past, especially in challenging situations. This will show us you're ready to support our customers effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at bet365
✨Know Your Stuff
Before the interview, make sure you understand bet365's Responsible Gambling policies and how they impact customer interactions. Familiarise yourself with common signs of problematic gambling and be ready to discuss how you would handle such situations.
✨Show Off Your Listening Skills
As a Responsible Gambling Support Advisor, listening is key. During the interview, demonstrate your exceptional listening skills by actively engaging with the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re fully present.
✨Be Customer-Centric
Highlight your motivation to prioritise customer needs. Share examples from your past experiences where you’ve gone above and beyond for customers. This will show that you genuinely care about providing excellent service, which is crucial for this role.
✨Problem-Solving Mindset
Prepare to discuss specific scenarios where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will showcase your effective problem-solving abilities and how you can apply them in real-life situations.