At a Glance
- Tasks: Support customers with responsible gambling practices and provide excellent service.
- Company: Join bet365, a leading online gambling company with a focus on innovation.
- Benefits: Hybrid working options, training provided, and opportunities for personal growth.
- Other info: Be part of a diverse team that values creativity and personal development.
- Why this job: Make a real impact by helping customers while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills, problem-solving abilities, and a passion for customer support.
The predicted salary is between 36000 - 60000 £ per year.
At bet365, we are one of the world’s leading online gambling companies, revolutionising the industry since 2000. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events.
As a Responsible Gambling Support Advisor, you will help and support customers ensuring they receive the best service and adhere to our Responsible Gambling policies. The Responsible Gambling Support team supports the Company’s Responsible Gambling strategy through interacting with customers who may be at risk of harms associated with gambling.
Your progression and success will be supported from your first day and, as an ever-evolving department, you will continuously expand your knowledge and skill set on a daily basis. Excellent customer service skills and a keen interest in supporting our customers are essential. Relevant training will be provided on all aspects of the role.
This position is eligible for inclusion in the Company’s hybrid working from home policy.
Qualifications- Exceptional listening skills.
- Excellent communication skills, both written and verbal.
- Strong motivation to prioritise the customer.
- Effective problem-solving abilities.
- Ability to multi-task with strong attention to detail.
- Understanding of customer needs.
- Competent computer, literacy and numeracy skills.
- Assisting customers via email, Live Chat and telephone.
- Providing support for customers who demonstrate signs of problematic gambling.
- Using internal tools to assist and take ownership of customer enquiries.
- Liaising with internal departments to resolve issues.
- Escalating queries where necessary.
- Promoting safer gambling practices.
- Keeping up to date with policies, procedures and licensing requirements.
- Addressing responsible gambling queries and complaints.
At bet365, we are committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We are Never Ordinary, and we are always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.
Responsible Gambling Support Advisor in Guildford employer: bet365
At bet365, we pride ourselves on being a leading employer in the online gambling industry, offering a dynamic work environment that fosters creativity and innovation. Our commitment to employee growth is evident through comprehensive training and support from day one, alongside a culture that values diversity and inclusion. With the flexibility of hybrid working arrangements and a focus on responsible gambling, we provide our employees with the tools and opportunities to make a meaningful impact while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Responsible Gambling Support Advisor in Guildford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at bet365. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like bet365 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Responsible Gambling Support Advisor in Guildford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to bet365:Your cover letter is your chance to shine! Tell us why you want to work at bet365 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at bet365!
How to prepare for a job interview at bet365
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
