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- Tasks: Support customers with responsible gambling practices and provide excellent service.
- Company: Join bet365, a leading online gambling company with a focus on innovation.
- Benefits: Hybrid working options, training provided, and opportunities for personal growth.
- Why this job: Make a real impact by helping customers while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills, problem-solving abilities, and a passion for customer support.
- Other info: Be part of a diverse team that values creativity and personal development.
The predicted salary is between 36000 - 60000 £ per year.
At bet365, we’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events.
As a Responsible Gambling Support Advisor, you will help and support customers ensuring they receive the best service and adhere to our Responsible Gambling policies. The Responsible Gambling Support team supports the Company’s Responsible Gambling strategy through interacting with customers who may be at risk of harms associated with gambling.
Your progression and success will be supported from your first day and, as an ever-evolving department, you will continuously expand your knowledge and skill set on a daily basis. Excellent customer service skills and a keen interest in supporting our customers are essential. Relevant training will be provided on all aspects of the role.
This position is eligible for inclusion in the Company’s hybrid working from home policy.
Qualifications- Exceptional listening skills.
- Excellent communication skills, both written and verbal.
- Strong motivation to prioritise the customer.
- Effective problem-solving abilities.
- Ability to multi-task with strong attention to detail.
- Understanding of customer needs.
- Competent computer, literacy and numeracy skills.
- Assisting customers via email, Live Chat and telephone.
- Providing support for customers who demonstrate signs of problematic gambling.
- Using internal tools to assist and take ownership of customer enquiries.
- Liaising with internal departments to resolve issues.
- Escalating queries where necessary.
- Promoting safer gambling practices.
- Keeping up to date with policies, procedures and licensing requirements.
- Addressing responsible gambling queries and complaints.
At bet365, we’re committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We’re Never Ordinary, and we’re always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.
Responsible Gambling Support Advisor employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Responsible Gambling Support Advisor
✨Tip Number 1
Get to know bet365 and its culture before your interview. Dive into their values and mission, and think about how your skills align with their focus on responsible gambling. This will help you stand out as someone who truly gets what they're about.
✨Tip Number 2
Practice your listening and communication skills. As a Responsible Gambling Support Advisor, you'll need to connect with customers effectively. Role-play scenarios with friends or family to sharpen your problem-solving abilities and show that you can handle tricky situations with ease.
✨Tip Number 3
Be ready to showcase your customer service experience. Think of specific examples where you've gone above and beyond for a customer. This will demonstrate your motivation to prioritise the customer, which is key for this role at bet365.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the bet365 team. Don’t forget to follow up if you haven’t heard back after a week or two!
We think you need these skills to ace Responsible Gambling Support Advisor
Some tips for your application 🫡
Show Your Passion for Responsible Gambling: When writing your application, let us know why you're passionate about responsible gambling. Share any relevant experiences or insights that highlight your commitment to supporting customers in this area.
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities mentioned in the job description. We want to see how your unique background aligns with our values and the role of a Responsible Gambling Support Advisor.
Be Clear and Concise: Keep your writing clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be helping customers who may need assistance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at bet365.
How to prepare for a job interview at bet365
✨Know Your Stuff
Before the interview, make sure you understand bet365's Responsible Gambling policies and the role of a Responsible Gambling Support Advisor. Familiarise yourself with common issues customers face and how to address them. This will show your genuine interest in the position and help you answer questions confidently.
✨Show Off Your Listening Skills
During the interview, demonstrate your exceptional listening skills. When asked questions, take a moment to think before responding, and ensure you fully understand what’s being asked. This not only reflects your ability to listen but also your commitment to providing excellent customer service.
✨Be Ready to Problem-Solve
Prepare for situational questions that test your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues or handled difficult situations. This will highlight your capability to manage challenges effectively in a fast-paced environment.
✨Emphasise Your Passion for Customer Support
Make it clear that you have a strong motivation to prioritise customer needs. Share specific instances where you went above and beyond to assist customers. This will resonate well with bet365's focus on delivering top-notch service and supporting customers at risk.