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- Tasks: Support customers with responsible gambling practices and provide excellent service.
- Company: Join bet365, a leading online gambling company with a focus on innovation.
- Benefits: Hybrid working options, training provided, and opportunities for personal growth.
- Why this job: Make a real impact by helping customers while developing your skills.
- Qualifications: Strong communication skills and a passion for customer support.
- Other info: Dynamic team environment with a commitment to inclusivity and respect.
The predicted salary is between 36000 - 60000 £ per year.
At bet365, we’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity.
As a Responsible Gambling Support Advisor, you will help and support customers ensuring they receive the best service and adhere to our Responsible Gambling policies. The Responsible Gambling Support team supports the Company’s Responsible Gambling strategy through interacting with customers who may be at risk of harms associated with gambling. Your progression and success will be supported from your first day and, as an ever-evolving department, you will continuously expand your knowledge and skill set on a daily basis.
Qualifications
- Exceptional listening skills.
- Excellent communication skills, both written and verbal.
- Strong motivation to prioritise the customer.
- Effective problem-solving abilities.
- Ability to multi-task with strong attention to detail.
- Understanding of customer needs.
- Competent computer, literacy and numeracy skills.
Additional Information
- Assisting customers via email, Live Chat and telephone.
- Providing support for customers who demonstrate signs of problematic gambling.
- Using internal tools to assist and take ownership of customer enquiries.
- Liaising with internal departments to resolve issues.
- Escalating queries where necessary.
- Promoting safer gambling practices.
- Keeping up to date with policies, procedures and licensing requirements.
- Addressing responsible gambling queries and complaints.
At bet365, we’re committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We’re Never Ordinary, and we’re always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.
Responsible Gambling Support Advisor employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Responsible Gambling Support Advisor
✨Tip Number 1
Network like a pro! Reach out to current employees at bet365 on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Responsible Gambling Support Advisor role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of responsible gambling practices. We want to see that you’re genuinely interested in supporting customers and promoting safer gambling.
✨Tip Number 3
Show off your customer service skills during the interview! Think of examples where you’ve gone above and beyond for a customer, as this will highlight your motivation to prioritise their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the bet365 team.
We think you need these skills to ace Responsible Gambling Support Advisor
Some tips for your application 🫡
Show Your Passion for Responsible Gambling: When writing your application, let us know why you're passionate about responsible gambling. Share any relevant experiences or insights that highlight your commitment to supporting customers in this area.
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities mentioned in the job description. Highlight your exceptional listening and communication skills, as well as your problem-solving abilities, to show us you’re the right fit.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and how they align with the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at bet365!
How to prepare for a job interview at bet365
✨Know Your Stuff
Before the interview, make sure you understand bet365's Responsible Gambling policies and how they impact customer interactions. Familiarise yourself with common signs of problematic gambling and be ready to discuss how you would handle such situations.
✨Show Off Your Listening Skills
As a Responsible Gambling Support Advisor, listening is key. During the interview, demonstrate your exceptional listening skills by actively engaging with the interviewer. Repeat back what they say to show you’re paying attention and ask clarifying questions if needed.
✨Be Customer-Centric
Highlight your motivation to prioritise customer needs. Share examples from your past experiences where you’ve gone above and beyond for customers. This will show that you truly care about providing excellent service, which is crucial for this role.
✨Problem-Solving Mindset
Prepare to discuss specific instances where you’ve effectively solved problems. Think of scenarios where you had to multi-task or pay attention to detail while addressing customer concerns. This will showcase your ability to handle the challenges of the role.