At a Glance
- Tasks: Support customers with responsible gambling practices and provide excellent service.
- Company: Join bet365, a leading online gambling company with a focus on innovation.
- Benefits: Hybrid working options, training provided, and opportunities for personal growth.
- Other info: Dynamic team environment with a commitment to inclusivity and respect.
- Why this job: Make a real impact by helping customers while developing your skills.
- Qualifications: Strong communication skills and a passion for customer support.
The predicted salary is between 36000 - 60000 € per year.
At bet365, we’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity.
As a Responsible Gambling Support Advisor, you will help and support customers ensuring they receive the best service and adhere to our Responsible Gambling policies. The Responsible Gambling Support team supports the Company’s Responsible Gambling strategy through interacting with customers who may be at risk of harms associated with gambling. Your progression and success will be supported from your first day and, as an ever-evolving department, you will continuously expand your knowledge and skill set on a daily basis.
Qualifications
- Exceptional listening skills.
- Excellent communication skills, both written and verbal.
- Strong motivation to prioritise the customer.
- Effective problem-solving abilities.
- Ability to multi-task with strong attention to detail.
- Understanding of customer needs.
- Competent computer, literacy and numeracy skills.
Additional Information
- Assisting customers via email, Live Chat and telephone.
- Providing support for customers who demonstrate signs of problematic gambling.
- Using internal tools to assist and take ownership of customer enquiries.
- Liaising with internal departments to resolve issues.
- Escalating queries where necessary.
- Promoting safer gambling practices.
- Keeping up to date with policies, procedures and licensing requirements.
- Addressing responsible gambling queries and complaints.
At bet365, we’re committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We’re Never Ordinary, and we’re always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.
Responsible Gambling Support Advisor in Liverpool employer: bet365
At bet365, we pride ourselves on being a leading employer in the online gambling industry, offering a dynamic work environment that fosters creativity and innovation. Our commitment to employee growth is evident through comprehensive training and support from day one, alongside a culture that values diversity and inclusion. With the flexibility of hybrid working arrangements and a focus on responsible gambling, we provide our employees with the tools and opportunities to make a meaningful impact while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Responsible Gambling Support Advisor in Liverpool
✨Tip Number 1
Get to know bet365 inside out! Familiarise yourself with their Responsible Gambling policies and the services they offer. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be assisting customers via email, Live Chat, and phone, it’s crucial to articulate your thoughts clearly. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you’ve successfully resolved issues. This will demonstrate your capability to handle customer enquiries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Responsible Gambling Support Advisor in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Responsible Gambling Support Advisor. We want to see how you can contribute to our mission of promoting safer gambling practices!
Show Off Your Communication Skills:Since excellent communication is key in this role, use your written application to demonstrate your ability to convey information clearly and effectively. We love seeing candidates who can articulate their thoughts well!
Highlight Customer Service Experience:If you've got experience in customer service, make it shine! Share specific examples of how you've helped customers in the past, as this will show us you're ready to support our customers effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at bet365
✨Know Your Stuff
Before the interview, make sure you understand bet365's Responsible Gambling policies and how they impact customer interactions. Familiarise yourself with common issues customers face and think about how you would address them. This shows that you're proactive and genuinely interested in the role.
✨Showcase Your Listening Skills
As a Responsible Gambling Support Advisor, listening is key. During the interview, demonstrate your active listening skills by summarising what the interviewer says and asking relevant questions. This will highlight your ability to understand customer needs and concerns.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving abilities. Think of examples from your past experiences where you've successfully handled difficult situations or provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Be Yourself and Stay Positive
Bet365 values creativity and a positive attitude. Be authentic during the interview and let your personality shine through. Share your passion for helping others and your motivation to promote safer gambling practices. A positive mindset can make a big difference!
