At a Glance
- Tasks: Support customers with responsible gambling practices and provide excellent service.
- Company: Join bet365, a leading online gambling company with a focus on innovation.
- Benefits: Hybrid working options, training provided, and opportunities for personal growth.
- Other info: Dynamic team environment with a commitment to inclusivity and respect.
- Why this job: Make a real impact by helping customers while developing your skills.
- Qualifications: Strong communication skills and a passion for customer support.
The predicted salary is between 36000 - 60000 € per year.
At bet365, we are one of the world’s leading online gambling companies, revolutionising the industry since 2000. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events.
As a Responsible Gambling Support Advisor, you will help and support customers ensuring they receive the best service and adhere to our Responsible Gambling policies. The Responsible Gambling Support team supports the Company’s Responsible Gambling strategy through interacting with customers who may be at risk of harms associated with gambling.
Your progression and success will be supported from your first day and, as an ever-evolving department, you will continuously expand your knowledge and skill set on a daily basis. Excellent customer service skills and a keen interest in supporting our customers are essential. Relevant training will be provided on all aspects of the role.
Qualifications- Exceptional listening skills.
- Excellent communication skills, both written and verbal.
- Strong motivation to prioritise the customer.
- Effective problem-solving abilities.
- Ability to multi-task with strong attention to detail.
- Understanding of customer needs.
- Competent computer, literacy and numeracy skills.
- Assisting customers via email, Live Chat and telephone.
- Providing support for customers who demonstrate signs of problematic gambling.
- Using internal tools to assist and take ownership of customer enquiries.
- Liaising with internal departments to resolve issues.
- Escalating queries where necessary.
- Promoting safer gambling practices.
- Keeping up to date with policies, procedures and licensing requirements.
- Addressing responsible gambling queries and complaints.
At bet365, we are committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We are Never Ordinary, and we are always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.
Responsible Gambling Support Advisor in Edinburgh employer: bet365
At bet365, we pride ourselves on being a leading employer in the online gambling industry, offering a dynamic work environment that fosters creativity and innovation. Our commitment to employee growth is evident through comprehensive training and support from day one, alongside a culture that values diversity and inclusion. With the flexibility of hybrid working arrangements and a focus on responsible gambling, we provide our employees with meaningful opportunities to make a positive impact while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Responsible Gambling Support Advisor in Edinburgh
✨Tip Number 1
Get to know bet365 and its culture! Before your interview, dive into their values and mission. This way, you can show how your skills align with their focus on responsible gambling and customer service.
✨Tip Number 2
Practice your listening and communication skills. Since you'll be helping customers who may be at risk, being able to listen effectively and respond clearly is key. Try role-playing scenarios with a friend to sharpen these skills.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved issues for customers. This will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the bet365 team and contributing to their mission.
We think you need these skills to ace Responsible Gambling Support Advisor in Edinburgh
Some tips for your application 🫡
Show Your Passion for Responsible Gambling:When writing your application, let us know why you're passionate about responsible gambling. Share any relevant experiences or insights that highlight your commitment to supporting customers in this area.
Tailor Your Application:Make sure to customise your application to reflect the skills and qualities mentioned in the job description. We want to see how your exceptional listening and communication skills can shine through in your written application.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and suitability for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at bet365
✨Know Your Stuff
Before the interview, make sure you understand bet365's Responsible Gambling policies and the role of a Responsible Gambling Support Advisor. Familiarise yourself with common issues customers face and how to address them. This will show your genuine interest in the position and help you answer questions confidently.
✨Showcase Your Listening Skills
As this role requires exceptional listening skills, be prepared to demonstrate this during the interview. Practice active listening by summarising what the interviewer says and responding thoughtfully. This will highlight your ability to understand customer needs, which is crucial for the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you've successfully handled difficult situations or provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
