At a Glance
- Tasks: Support customers with responsible gambling practices and provide excellent service.
- Company: Join bet365, a leading online gambling company with a focus on innovation.
- Benefits: Hybrid working options, training provided, and opportunities for personal growth.
- Other info: Be part of a diverse team that values creativity and personal development.
- Why this job: Make a real impact by helping customers while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills, problem-solving abilities, and a passion for customer support.
The predicted salary is between 36000 - 60000 € per year.
At bet365, we’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events.
As a Responsible Gambling Support Advisor, you will help and support customers ensuring they receive the best service and adhere to our Responsible Gambling policies. The Responsible Gambling Support team supports the Company’s Responsible Gambling strategy through interacting with customers who may be at risk of harms associated with gambling.
Your progression and success will be supported from your first day and, as an ever-evolving department, you will continuously expand your knowledge and skill set on a daily basis. Excellent customer service skills and a keen interest in supporting our customers are essential. Relevant training will be provided on all aspects of the role.
Qualifications- Exceptional listening skills.
- Excellent communication skills, both written and verbal.
- Strong motivation to prioritise the customer.
- Effective problem-solving abilities.
- Ability to multi-task with strong attention to detail.
- Understanding of customer needs.
- Competent computer, literacy and numeracy skills.
- Assisting customers via email, Live Chat and telephone.
- Providing support for customers who demonstrate signs of problematic gambling.
- Using internal tools to assist and take ownership of customer enquiries.
- Liaising with internal departments to resolve issues.
- Escalating queries where necessary.
- Promoting safer gambling practices.
- Keeping up to date with policies, procedures and licensing requirements.
- Addressing responsible gambling queries and complaints.
At bet365, we’re committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We’re Never Ordinary, and we’re always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.
Responsible Gambling Support Advisor in Glasgow employer: bet365
At bet365, we pride ourselves on being a leading employer in the online gambling industry, offering a dynamic work environment that fosters creativity and innovation. Our commitment to employee growth is evident through comprehensive training and support from day one, alongside a culture that values diversity and inclusion. With the flexibility of hybrid working arrangements and a focus on responsible gambling, we provide our employees with the tools and opportunities to make a meaningful impact while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Responsible Gambling Support Advisor in Glasgow
✨Tip Number 1
Get to know bet365 inside out! Familiarise yourself with their Responsible Gambling policies and the services they offer. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be assisting customers via email, Live Chat, and phone, it’s crucial to articulate your thoughts clearly. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you’ve successfully resolved issues. This will demonstrate your capability to handle customer enquiries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Responsible Gambling Support Advisor in Glasgow
Some tips for your application 🫡
Show Your Passion for Responsible Gambling:When writing your application, let us know why you're passionate about responsible gambling. Share any relevant experiences or insights that highlight your commitment to supporting customers in this area.
Tailor Your Application:Make sure to customise your application to reflect the skills and qualities mentioned in the job description. We want to see how your unique background aligns with our values and the role of a Responsible Gambling Support Advisor.
Be Clear and Concise:Keep your writing clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be helping customers who may need assistance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at bet365.
How to prepare for a job interview at bet365
✨Know Your Stuff
Before the interview, make sure you understand bet365's Responsible Gambling policies and the role of a Responsible Gambling Support Advisor. Familiarise yourself with common issues customers face and how to address them. This will show your genuine interest in the position and help you answer questions confidently.
✨Show Off Your Listening Skills
During the interview, demonstrate your exceptional listening skills. When asked questions, take a moment to think before responding, and ensure you fully understand what’s being asked. This not only reflects your ability to listen but also your commitment to providing excellent customer service.
✨Be Ready to Problem-Solve
Prepare for scenario-based questions where you might need to showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues or handled difficult situations. This will highlight your capability to manage challenges effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, company culture, or training opportunities. This shows your enthusiasm for the role and helps you gauge if bet365 is the right fit for you. Plus, it gives you a chance to learn more about their approach to responsible gambling.
