Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with responsible gambling practices and provide excellent service.
- Company: Join bet365, a leading online gambling company with a focus on innovation.
- Benefits: Hybrid working options, training provided, and opportunities for personal growth.
- Why this job: Make a real impact by helping customers while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills, problem-solving abilities, and a passion for customer support.
- Other info: Be part of a diverse team that values creativity and personal development.
The predicted salary is between 36000 - 60000 £ per year.
At bet365, we are one of the world’s leading online gambling companies, revolutionising the industry since 2000. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events.
As a Responsible Gambling Support Advisor, you will help and support customers ensuring they receive the best service and adhere to our Responsible Gambling policies. The Responsible Gambling Support team supports the Company’s Responsible Gambling strategy through interacting with customers who may be at risk of harms associated with gambling.
Your progression and success will be supported from your first day and, as an ever-evolving department, you will continuously expand your knowledge and skill set on a daily basis. Excellent customer service skills and a keen interest in supporting our customers are essential. Relevant training will be provided on all aspects of the role.
This position is eligible for inclusion in the Company’s hybrid working from home policy.
Qualifications- Exceptional listening skills.
- Excellent communication skills, both written and verbal.
- Strong motivation to prioritise the customer.
- Effective problem-solving abilities.
- Ability to multi-task with strong attention to detail.
- Understanding of customer needs.
- Competent computer, literacy and numeracy skills.
- Assisting customers via email, Live Chat and telephone.
- Providing support for customers who demonstrate signs of problematic gambling.
- Using internal tools to assist and take ownership of customer enquiries.
- Liaising with internal departments to resolve issues.
- Escalating queries where necessary.
- Promoting safer gambling practices.
- Keeping up to date with policies, procedures and licensing requirements.
- Addressing responsible gambling queries and complaints.
At bet365, we are committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We are Never Ordinary, and we are always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.
Responsible Gambling Support Advisor employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Responsible Gambling Support Advisor
✨Tip Number 1
Network like a pro! Reach out to current employees at bet365 on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Responsible Gambling Support Advisor role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of responsible gambling practices. Show us that you’re not just interested in the job, but that you genuinely care about helping customers stay safe while enjoying their experience.
✨Tip Number 3
Practice your communication skills! Since this role involves assisting customers via email, Live Chat, and phone, make sure you can convey your thoughts clearly and effectively. Role-play with a friend to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the bet365 team.
We think you need these skills to ace Responsible Gambling Support Advisor
Some tips for your application 🫡
Show Your Passion for Responsible Gambling: When writing your application, let us know why you're passionate about responsible gambling. Share any relevant experiences or insights that highlight your commitment to supporting customers in this area.
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities mentioned in the job description. We want to see how your unique background aligns with our values and the role of a Responsible Gambling Support Advisor.
Be Clear and Concise: Keep your writing clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be helping customers who may need assistance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at bet365
✨Know Your Stuff
Before the interview, make sure you understand bet365's Responsible Gambling policies and the role of a Responsible Gambling Support Advisor. Familiarise yourself with common issues customers face and how to address them. This will show your genuine interest in the position and help you answer questions confidently.
✨Show Off Your Listening Skills
During the interview, demonstrate your exceptional listening skills. When asked questions, take a moment to think before responding, and ensure you fully understand what’s being asked. This not only reflects your ability to listen but also your commitment to providing excellent customer service.
✨Be Ready to Problem-Solve
Prepare for situational questions that test your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues or handled difficult situations. Highlight your thought process and how you prioritised the customer's needs.
✨Emphasise Your Communication Skills
Since the role involves assisting customers via various channels, be ready to showcase your communication skills. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your verbal and written communication style.