At a Glance
- Tasks: Support customers with responsible gambling practices and provide excellent service.
- Company: Join bet365, a leading online gambling company with a focus on innovation.
- Benefits: Hybrid working options, training provided, and opportunities for personal growth.
- Other info: Dynamic team environment with continuous learning and development opportunities.
- Why this job: Make a real impact by helping customers stay safe while enjoying their experience.
- Qualifications: Strong communication skills and a passion for customer support are essential.
The predicted salary is between 36000 - 60000 € per year.
At bet365, we are one of the world’s leading online gambling companies, revolutionising the industry since 2000. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events.
As a Responsible Gambling Support Advisor, you will help and support customers ensuring they receive the best service and adhere to our Responsible Gambling policies. The Responsible Gambling Support team supports the Company’s Responsible Gambling strategy through interacting with customers who may be at risk of harms associated with gambling.
Your progression and success will be supported from your first day and, as an ever-evolving department, you will continuously expand your knowledge and skill set on a daily basis. Excellent customer service skills and a keen interest in supporting our customers are essential. Relevant training will be provided on all aspects of the role.
Qualifications- Exceptional listening skills.
- Excellent communication skills, both written and verbal.
- Strong motivation to prioritise the customer.
- Effective problem-solving abilities.
- Ability to multi-task with strong attention to detail.
- Understanding of customer needs.
- Competent computer, literacy and numeracy skills.
- Assisting customers via email, Live Chat and telephone.
- Providing support for customers who demonstrate signs of problematic gambling.
- Using internal tools to assist and take ownership of customer enquiries.
- Liaising with internal departments to resolve issues.
- Escalating queries where necessary.
- Promoting safer gambling practices.
- Keeping up to date with policies, procedures and licensing requirements.
- Addressing responsible gambling queries and complaints.
At bet365, we are committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We are Never Ordinary, and we are always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.
Responsible Gambling Support Advisor in Birmingham employer: bet365
At bet365, we pride ourselves on being a leading employer in the online gambling industry, offering a dynamic work culture that fosters creativity and innovation. Our commitment to employee growth is evident through comprehensive training and support from day one, alongside flexible hybrid working options that enhance work-life balance. Join us in a role where you can make a meaningful impact while being part of a diverse team that values every individual's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Responsible Gambling Support Advisor in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees at bet365 on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Responsible Gambling Support Advisor role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of responsible gambling practices. Show us that you’re not just interested in the job, but that you genuinely care about helping customers stay safe while enjoying their experience.
✨Tip Number 3
Practice your communication skills! Since this role involves assisting customers via email, Live Chat, and phone, make sure you can convey your thoughts clearly and effectively. Role-play with a friend to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the bet365 team.
We think you need these skills to ace Responsible Gambling Support Advisor in Birmingham
Some tips for your application 🫡
Show Your Passion for Responsible Gambling:When writing your application, let us know why you're passionate about responsible gambling. Share any relevant experiences or insights that highlight your commitment to supporting customers in this area.
Tailor Your Application:Make sure to customise your application to reflect the skills and qualities mentioned in the job description. We want to see how your unique background aligns with our values and the role of a Responsible Gambling Support Advisor.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at bet365.
How to prepare for a job interview at bet365
✨Know Your Stuff
Before the interview, make sure you understand bet365's Responsible Gambling policies and the role of a Responsible Gambling Support Advisor. Familiarise yourself with common issues customers face and how to address them. This will show your genuine interest in the position and help you answer questions more confidently.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers in the past. Remember, it's not just about what you say, but how you say it!
✨Demonstrate Empathy and Problem-Solving
Be ready to discuss scenarios where you've had to support someone in distress or solve a problem. Highlight your listening skills and ability to prioritise customer needs. This will illustrate your capability to handle sensitive situations, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, company culture, or training opportunities. This shows that you're engaged and eager to learn more about how you can contribute to bet365’s mission of promoting responsible gambling.
