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- Tasks: Support customers with responsible gambling practices and provide excellent service.
- Company: Join bet365, a leading online gambling company with a focus on innovation.
- Benefits: Hybrid working options, training provided, and opportunities for personal growth.
- Other info: Dynamic team environment with a commitment to inclusivity and respect.
- Why this job: Make a real impact by helping customers while developing your skills.
- Qualifications: Strong communication skills and a passion for customer support.
The predicted salary is between 36000 - 60000 £ per year.
At bet365, we’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events.
As a Responsible Gambling Support Advisor, you will help and support customers ensuring they receive the best service and adhere to our Responsible Gambling policies. The Responsible Gambling Support team supports the Company’s Responsible Gambling strategy through interacting with customers who may be at risk of harms associated with gambling.
Your progression and success will be supported from your first day and, as an ever-evolving department, you will continuously expand your knowledge and skill set on a daily basis. Excellent customer service skills and a keen interest in supporting our customers are essential. Relevant training will be provided on all aspects of the role.
This position is eligible for inclusion in the Company’s hybrid working from home policy.
Qualifications- Exceptional listening skills.
- Excellent communication skills, both written and verbal.
- Strong motivation to prioritise the customer.
- Effective problem-solving abilities.
- Ability to multi-task with strong attention to detail.
- Understanding of customer needs.
- Competent computer, literacy and numeracy skills.
- Assisting customers via email, Live Chat and telephone.
- Providing support for customers who demonstrate signs of problematic gambling.
- Using internal tools to assist and take ownership of customer enquiries.
- Liaising with internal departments to resolve issues.
- Escalating queries where necessary.
- Promoting safer gambling practices.
- Keeping up to date with policies, procedures and licensing requirements.
- Addressing responsible gambling queries and complaints.
At bet365, we’re committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We’re Never Ordinary, and we’re always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.
Responsible Gambling Support Advisor employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Responsible Gambling Support Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already at bet365. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by practising common questions related to responsible gambling. Show us your passion for customer support and how you can make a difference in their experience.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Think of examples where you've helped someone in a tricky situation. We love hearing about how you’ve made an impact!
✨Tip Number 4
Apply through our website for a smoother process. It’s the best way to ensure your application gets noticed, and you’ll be one step closer to joining our amazing team!
We think you need these skills to ace Responsible Gambling Support Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Responsible Gambling Support Advisor. We want to see how you can contribute to our mission of promoting safer gambling practices!
Show Off Your Communication Skills: Since excellent communication is key in this role, use your written application to demonstrate your ability to convey information clearly and effectively. We love seeing candidates who can express themselves well, both in writing and verbally!
Highlight Customer Service Experience: If you've got experience in customer service, make it shine! Share specific examples of how you've helped customers in the past, especially in challenging situations. This will show us that you're ready to support our customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at bet365
✨Know Your Stuff
Before the interview, make sure you understand bet365's Responsible Gambling policies and the role of a Responsible Gambling Support Advisor. Familiarise yourself with common issues customers face and how to address them. This will show your genuine interest in the position and help you answer questions confidently.
✨Show Off Your Listening Skills
During the interview, demonstrate your exceptional listening skills. When asked questions, take a moment to think before responding, and ensure you fully understand what’s being asked. This not only reflects your ability to listen but also your commitment to providing excellent customer service.
✨Problem-Solving Mindset
Be prepared to discuss specific examples of how you've effectively solved problems in the past. Think about situations where you had to prioritise customer needs or handle difficult conversations. This will highlight your problem-solving abilities and show that you can handle the challenges of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, company culture, or training opportunities. This shows your enthusiasm for the role and helps you gauge if bet365 is the right fit for you. Plus, it gives you a chance to learn more about how you can contribute to their mission.