At a Glance
- Tasks: Support customers with responsible gambling and provide top-notch service.
- Company: Join bet365, a leader in the gambling industry with a focus on customer care.
- Benefits: Hybrid working options, comprehensive training, and opportunities for personal growth.
- Other info: Entry-level position with excellent career progression opportunities.
- Why this job: Make a difference by helping customers while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer support are essential.
The predicted salary is between 28800 - 43200 £ per year.
At bet365, we’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we employ over 9,000 people and serve more than 100 million customers across 27 languages. Our focus on In‑Play betting has cemented our market‑leading position, offering an unmatched experience across 96 sports and 700,000 streaming events.
Job Description
As a Responsible Gambling Support Advisor, you will help and support customers ensuring they receive the best service and adhere to our Responsible Gambling policies. The team supports the company’s Responsible Gambling strategy by interacting with customers who may be at risk of harms associated with gambling.
Responsibilities
- Assisting customers via email, live chat and telephone.
- Providing support for customers who demonstrate signs of problematic gambling.
- Using internal tools to assist and take ownership of customer enquiries.
- Liaising with internal departments to resolve issues.
- Escalating queries as necessary.
- Promoting safer gambling practices.
- Keeping up to date with policies, procedures and licensing requirements.
- Addressing responsible gambling queries and complaints.
Qualifications
- Exceptional listening skills.
- Excellent communication skills, both written and verbal.
- Strong motivation to prioritise the customer.
- Effective problem‑solving abilities.
- Ability to multi‑task with strong attention to detail.
- Understanding of customer needs.
- Competent computer, literacy and numeracy skills.
This position is eligible for inclusion in the company’s hybrid working from home policy.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice – https://www.bet365careers.com/privacy-policy
At bet365, we’re committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We’re Never Ordinary, and we’re always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.
Responsible Gambling Support Advisor in Stoke-on-Trent employer: bet365
At bet365, we pride ourselves on being an exceptional employer, offering a supportive work environment where your growth is our priority. As a Responsible Gambling Support Advisor in Stoke-On-Trent, you will benefit from comprehensive training, a hybrid working policy, and a culture that values customer service excellence and employee development. Join us to make a meaningful impact while enjoying the unique advantages of working in a dynamic and evolving department.
StudySmarter Expert Advice🤫
We think this is how you could land Responsible Gambling Support Advisor in Stoke-on-Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at bet365. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like bet365 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Responsible Gambling Support Advisor in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to bet365:Your cover letter is your chance to shine! Tell us why you want to work at bet365 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at bet365!
How to prepare for a job interview at bet365
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
