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- Tasks: Support customers with responsible gambling and provide top-notch service.
- Company: Join bet365, a leader in the gambling industry with a focus on customer care.
- Benefits: Hybrid working options, comprehensive training, and opportunities for personal growth.
- Why this job: Make a difference by helping customers while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer support are essential.
- Other info: Entry-level position with excellent career progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
bet365 Stoke-On-Trent, England, United Kingdom
Get AI-powered advice on this job and more exclusive features.
Overview
As a Responsible Gambling Support Advisor, you will help and support customers ensuring they receive the best service and adhere to our Responsible Gambling policies. The Responsible Gambling Support team supports the Company’s Responsible Gambling strategy through interacting with customers who may be at risk of harms associated with gambling. Your progression and success will be supported from your first day and, as an ever-evolving department, you will continuously expand your knowledge and skill set on a daily basis. Excellent customer service skills and a keen interest in supporting our customers are essential. Relevant training will be provided on all aspects of the role. This position is eligible for inclusion in the Company’s hybrid working from home policy. Successful applicants will be required to provide proof of eligibility to work in the UK from their first day of employment.
Preferred Skills, Qualifications and Experience
- Exceptional listening skills.
- Excellent communication skills, both written and verbal.
- Strong motivation to prioritise the customer.
- Effective problem-solving abilities.
- Ability to multi-task with strong attention to detail.
- Understanding of customer needs.
- Competent computer, literacy and numeracy skills.
Main Responsibilities
- Assisting customers via email, Live Chat and telephone.
- Providing support for customers who demonstrate signs of problematic gambling.
- Using internal tools to assist and take ownership of customer enquiries.
- Liaising with internal departments to resolve issues.
- Escalating queries where necessary.
- Keeping up to date with policies, procedures and licencing requirements.
- Addressing responsible gambling queries and complaints.
To apply send a copy of your CV with covering letter quoting the position reference RGSAEXT0925 or click on the link to apply.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found on the bet365careers website.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Customer Service and Administrative
- Industries: Gambling Facilities and Casinos
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Responsible Gambling Support Advisor employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Responsible Gambling Support Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out bet365's social media and website to understand their values and how they approach responsible gambling. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! As a Responsible Gambling Support Advisor, you'll need to demonstrate exceptional listening abilities. Try role-playing with a friend or family member to simulate customer interactions and hone your problem-solving skills.
✨Tip Number 3
Be ready to showcase your communication skills! During the interview, be clear and concise when discussing your experiences. Use examples that highlight your ability to handle customer queries effectively, especially in high-pressure situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the bet365 team. Don’t forget to include a tailored cover letter that reflects your passion for responsible gambling!
We think you need these skills to ace Responsible Gambling Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience. We want to see how you can support our customers effectively, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about responsible gambling and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills: Since you'll be assisting customers via email, Live Chat, and phone, make sure your written communication is clear and professional. We appreciate attention to detail, so double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need right there!
How to prepare for a job interview at bet365
✨Know Your Stuff
Before the interview, make sure you understand the basics of responsible gambling and the policies that bet365 has in place. Familiarise yourself with common issues customers face and how to address them. This will show your genuine interest in the role and help you stand out.
✨Showcase Your Listening Skills
As a Responsible Gambling Support Advisor, listening is key. During the interview, practice active listening by summarising what the interviewer says before responding. This demonstrates your ability to understand customer needs, which is crucial for the role.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a distressed customer. Think through potential scenarios beforehand and outline how you would approach them. This will highlight your problem-solving abilities and customer service skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the training process or how the team collaborates on responsible gambling strategies. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
