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- Tasks: Manage and develop Unified Communication technologies while ensuring service availability and user experience.
- Company: Join a leading enterprise focused on innovative communication solutions for over 10,000 users.
- Benefits: Enjoy hybrid working options and a collaborative team environment.
- Why this job: Be part of a dynamic team that values your input and fosters professional growth.
- Qualifications: Experience in 3rd line UC roles and knowledge of Microsoft Exchange, Teams, and Cisco ESA required.
- Other info: Opportunity to work on strategic planning and decision-making aligned with business objectives.
The predicted salary is between 36000 - 60000 £ per year.
A Messaging Engineer, who will actively manage, support and develop Unified Communication (UC) technologies across the Business.
You will contribute to the engineering and architecture disciplines by utilising your knowledge to plan, build, deploy and support new and existing UC technologies.
You will be responsible for all technical collateral including high level designs, standards and incident response plans. You will collaborate with other teams to proactively monitor system performance, addressing and resolving any issues. The role will ensure service availability is maintained and improved, leading to an enhanced user experience.
This role is eligible for the Company’s hybrid working from home policy.
Preferred skills and experience
- Extensive experience working within an enterprise Business in a 3rd line UC position.
- Experience managing feature changes and lifecycle management.
- Ability to manage On-Premise and Cloud platform infrastructure through design, implementation, continual service improvement and maintenance.
- Understanding of ITIL framework and best practice.
- Knowledge of identity management and hybrid ecosystem.
- Strong analytical and documentation skills.
- In depth technical knowledge of Microsoft Exchange, Microsoft Teams, Cisco ESA, Mobile Device Management and Mobile Access Management such as ntune and Workspace One, and Message Hygiene including Filtering, EOP and ATP.
- Experience of strategic planning and decision making to align IT with Business objectives.
- Ability to understand and deliver tasks and projects to Business standards.
- Ability to work to deadlines and pragmatic approach to administration, governance and risk.
Main Responsibilities
- Maintaining and managing all UC services, upgrades, changes and service improvements, whilst ensuring operational stability is paramount.
- Designing platforms and services that are highly available and resilient to support a user base of over 10,000 users.
- Ensuring all On-Premise and Cloud applications are protected and secured in line with information security standards.
- Maintaining downstream products, governing updates, feature changes and 3rd line support, whilst ensuring each update is reviewed on a schedule, forecasting and reviewing changes in line with the technology roadmap.
- Delivering all work proactively, whilst liaising with multiple teams to drive the solutions and deadlines.
- Presenting technology decisions that are supported by the vendor, which work in line with the current technology estate and outline impact and risks.
- Managing Projects, Small Works, Service Improvements and 3rd line BAU.
- Ensuring each platform and service is correctly monitored with the correct thresholds for KPIs and alerts.
- Managing service roadmaps, consistently reviewing growth and consumption.
- Creating reporting packs to demonstrate platform health, version control and feature changes.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Gambling Facilities and Casinos
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Messaging Engineer (Manchester) employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Messaging Engineer (Manchester)
✨Tip Number 1
Familiarize yourself with the specific UC technologies mentioned in the job description, such as Microsoft Exchange and Microsoft Teams. Having hands-on experience or relevant certifications can significantly boost your chances.
✨Tip Number 2
Highlight any previous experience you have in managing On-Premise and Cloud platform infrastructure. Be prepared to discuss specific projects where you successfully implemented or improved these systems.
✨Tip Number 3
Demonstrate your understanding of the ITIL framework and best practices during discussions. This knowledge is crucial for aligning IT services with business objectives and will show that you are well-versed in industry standards.
✨Tip Number 4
Prepare to discuss your analytical skills and how you've used documentation to support technical decisions in past roles. Being able to present clear, data-driven insights will set you apart from other candidates.
We think you need these skills to ace Messaging Engineer (Manchester)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a Messaging Engineer. Familiarize yourself with Unified Communication technologies and the specific tools mentioned in the job description.
Tailor Your CV: Customize your CV to highlight your extensive experience in a 3rd line UC position. Emphasize your skills in managing On-Premise and Cloud platform infrastructure, as well as your knowledge of Microsoft Exchange, Teams, and other relevant technologies.
Craft a Strong Cover Letter: Write a cover letter that showcases your analytical and documentation skills. Discuss your experience with ITIL framework and how you have successfully managed service improvements and operational stability in previous roles.
Highlight Collaboration Skills: In your application, mention your ability to collaborate with multiple teams. Provide examples of how you've worked with others to drive solutions and meet deadlines, as this is crucial for the role.
How to prepare for a job interview at bet365
✨Showcase Your Technical Expertise
Be prepared to discuss your in-depth knowledge of Microsoft Exchange, Microsoft Teams, and other relevant technologies. Highlight specific projects where you successfully managed UC services or implemented improvements.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've proactively addressed system performance issues in the past. Discuss your approach to incident response and how you ensure operational stability.
✨Understand the ITIL Framework
Familiarize yourself with ITIL best practices and be ready to explain how you've applied them in your previous roles. This will show your ability to align IT services with business objectives.
✨Communicate Effectively with Teams
Since collaboration is key in this role, think of instances where you've worked with cross-functional teams. Be ready to discuss how you drove solutions and met deadlines while managing multiple stakeholders.
