At a Glance
- Tasks: Provide expert tech support and improve hardware/software for our leaders.
- Company: Join Bet365, a leading online gambling company with a global impact.
- Benefits: Growth opportunities, competitive salary, and a dynamic work environment.
- Other info: On-site presence required; travel to various locations may be needed.
- Why this job: Make a real difference in tech support while working with cutting-edge software.
- Qualifications: Experience with Windows 11, Microsoft Office 365, and troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
Job Description hackajob is collaborating with Bet365 to connect them with exceptional professionals for this role.
\We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000.
Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages.
\This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling.
As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our global worldwide.
\With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million requests daily and process more than 1.5 million bets per hour at peak.
\As an IT Support Specialist, you will provide expert tech support to our Directors and senior leaders, ensuring they stay connected and productive.
\You will also proactively maintain, assess suitability and suggest improvements of all hardware and software.
\At times, you may also support the wider Business alongside 2nd and 3rd line support teams.
\An on-site presence and travelling to other locations will be required.
\Expertise in Windows 11 and Microsoft Office 365. \Hands-on support for PC, Mac, i OS, and Android. \Knowledge of anti-virus and security software. \Experience with Teams, Zoom, and video conferencing. \Diagnosing and resolving hardware and software issues. \Identifying and implementing technological advancements to drive operational efficiency and continuous improvement across IT systems. \Managing workplace tech, including audio and visual setups. \Escalating to 3rd line support while keeping ownership of the issue. \Maintaining an accurate asset inventory. \By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice -
\If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician / Customer Service
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at bet365. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like bet365 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace IT Technician / Customer Service
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to bet365:Your cover letter is your chance to shine! Tell us why you want to work at bet365 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at bet365!
How to prepare for a job interview at bet365
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
