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- Tasks: Support the UK Business with hardware and software installation, troubleshooting, and incident resolution.
- Company: Join a hardworking company focused on delivering top-notch IT services in a fast-paced environment.
- Benefits: Enjoy flexible shift patterns, opportunities for skill development, and a collaborative team culture.
- Why this job: Tackle exciting tech challenges while making a real impact in a supportive team atmosphere.
- Qualifications: Proficiency in Active Directory, Microsoft Exchange, and experience with Windows, macOS, and Linux systems required.
- Other info: This role covers a 07:00 to 22:00 shift pattern, perfect for those seeking varied hours.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an IT Support Engineer who will install and configure hardware and software, acting as an escalation point to our Service Desk and working with our third line teams when required.
As an experienced Engineer, you will provide support to the Business and work closely with other teams within IT Services to ensure all services are delivered within set targets and to agreed standards. Your primary focus will be to support the UK Business function alongside providing support where required to external offices.
The day to day work is interesting, challenging and fast paced with a hardworking and delivery focused Company ethos. You will have a broad set of technical skills and be ready to tackle some of technology’s greatest challenges.
The IT Support team provides on-site support to employees, as part of our core team this role will be covering a 07:00 to 22:00 shift pattern.
Preferred skills and experience:- Proficiency with Active Directory, including user and group management.
- Experience with Microsoft Exchange administration and troubleshooting.
- Hands on experience with Citrix, or any equivalent virtualisation tools.
- Experience deploying, imaging and supporting Windows operating systems including Windows 10 and Windows 11.
- Experience deploying, imaging and supporting macOS and Linux, including iOS and Android mobile devices.
- Familiarity with JAMF for macOS device management.
- Networking experience including DNS and DHCP Configuration, TCP/IP, Networking Principles, VPN Troubleshooting and Firewall Basics.
- Commercial experience working within a service management function.
- Technical ability to support and maintain hardware and peripheral devices.
- Experience of using an ITSM Tool for tracking, change, incident and problem jobs.
- Resolving second line incidents.
- Assigning incidents and acquiring knowledge from third-line teams.
- Resolving incidents and queries for senior management.
- Investigating and escalating MIs to major incident managers.
- Completing system maintenance, alongside escalations and call outs.
- Managing and updating hardware assets database.
- Creating and maintaining Knowledgebase Articles (KBAs) and Technical Process Documentation.
- Deploying and Imaging end user computer hardware and deploying software packages.
- Identifying and contributing to Service Improvement opportunities.
IT Support Engineer (Stoke) employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Stoke)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Microsoft Exchange. Having hands-on experience or even personal projects that showcase your skills with these tools can set you apart from other candidates.
✨Tip Number 2
Network with current IT Support Engineers or professionals in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare for technical questions by reviewing common troubleshooting scenarios related to Windows, macOS, and Linux systems. Being able to demonstrate your problem-solving skills in real-time can impress interviewers.
✨Tip Number 4
Showcase your ability to work under pressure by sharing examples of how you've successfully managed incidents or escalations in previous roles. This aligns well with the fast-paced environment described in the job listing.
We think you need these skills to ace IT Support Engineer (Stoke)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your proficiency with Active Directory, Microsoft Exchange, and any virtualisation tools you've used.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work in a fast-paced environment. Mention specific examples of how you've resolved incidents or improved service delivery in previous roles.
Highlight Technical Skills: In your application, emphasise your hands-on experience with Windows and macOS systems, as well as your networking knowledge. Be specific about the tools and technologies you are familiar with, such as JAMF and ITSM tools.
Showcase Problem-Solving Abilities: Provide examples of how you've tackled technical challenges in the past. This could include resolving second line incidents or creating Knowledgebase Articles. Demonstrating your problem-solving skills will set you apart.
How to prepare for a job interview at bet365
✨Showcase Your Technical Skills
Be prepared to discuss your proficiency with Active Directory, Microsoft Exchange, and virtualisation tools like Citrix. Highlight specific examples of how you've used these skills in previous roles to solve problems or improve processes.
✨Demonstrate Problem-Solving Abilities
Since the role involves resolving second line incidents, be ready to share examples of challenging technical issues you've faced and how you approached solving them. This will show your analytical thinking and troubleshooting skills.
✨Familiarise Yourself with ITSM Tools
Understanding how to use ITSM tools for tracking incidents and changes is crucial. If you have experience with any specific tools, mention them during the interview and explain how they helped streamline your work.
✨Emphasise Team Collaboration
This role requires working closely with other teams within IT Services. Share experiences where you've successfully collaborated with colleagues or third-line teams to achieve a common goal, showcasing your teamwork and communication skills.
