At a Glance
- Tasks: Provide expert tech support to senior leaders and resolve technology incidents.
- Company: Join Bet365, a leading online gambling company revolutionising the industry since 2000.
- Benefits: Competitive salary, growth opportunities, and a culture that rewards creativity.
- Other info: Dynamic environment with opportunities for continuous learning and professional development.
- Why this job: Make a real impact in tech while working with cutting-edge tools and innovative solutions.
- Qualifications: Experience supporting executive users and expertise in Windows 11 and Microsoft Office 365.
The predicted salary is between 40000 - 50000 £ per year.
hackajob is collaborating with Bet365 to connect them with exceptional professionals for this role. Please make sure you read the following details carefully before making any applications.
Company Description
We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our global worldwide. Our focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak.
As an IT Support Specialist, you will provide expert tech support to our Directors and senior leaders, ensuring they stay connected and productive. You will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution. You will also proactively maintain, assess suitability and suggest improvements of all hardware and software. In this role, it is critical that you can identify and anticipate changes that may have a positive or negative impact on the technology used. You will offer alternative and future solutions to be considered and adopted within the Business. At times, you may also support the wider Business alongside 2nd and 3rd line support teams.
We are looking for a highly motivated, self-starter who will operate with a sense of urgency, whilst demonstrating flexibility and openness to learning new and exciting technology skills. The role demands high levels of trust, confidence and professionalism at all times. An on-site presence and travelling to other locations will be required.
Qualifications
- Experience supporting executive or VIP users.
- Expertise in Windows 11 and Microsoft Office 365.
- Hands-on support for PC, Mac, iOS, and Android.
- Knowledge of anti-virus and security software.
- Experience with Teams, Zoom, and video conferencing.
- Ability to explain complex tech to non-technical users.
- Focus on detail and accuracy under pressure.
- Passion for continuous improvement and new tech.
Additional Information
- Diagnosing and resolving hardware and software issues.
- Identifying and implementing technological advancements to drive operational efficiency and continuous improvement across IT systems.
- Managing workplace tech, including audio and visual setups.
- Configuring consumer technology and IOT devices.
- Providing on-call service when required.
- Escalating to 3rd line support while keeping ownership of the issue.
- Following and improving existing processes.
- Maintaining an accurate asset inventory.
- Supporting VIPs in completing technical and administrative tasks.
- Working alongside third party companies as and when required.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background.
StudySmarter Expert Advice🤫
We think this is how you could land IT Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what bet365 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges bet365 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at bet365!
✨Direct Apply to bet365
Let's not forget to apply directly through the bet365 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at bet365.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at bet365. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at bet365
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
