IT Helpdesk Engineer/1st Line Support

Who we are looking for An IT Support Engineer who will install and configure hardware and software, acting as an escalation point to our Service Desk and working with our third line teams when required.

As an experienced Engineer, you will provide support to the Business and work closely with other teams within IT Services to ensure all services are delivered within set targets and to agreed standards. The IT Support team provides on-site support to employees, as part of our core team this role will be covering a 07:00 to 22:00 shift pattern.

Experience with Microsoft Exchange administration and troubleshooting.
Experience deploying, imaging and supporting Windows operating systems including Windows 10 and Windows 11.
Experience deploying, imaging and supporting macOS and Linux, including iOS and Android mobile devices.
Familiarity with JAMF for macOS device management.
Networking experience including DNS and DHCP Configuration, TCP/IP, Networking Principles, VPN Troubleshooting and Firewall Basics
Commercial experience working within a service management function.
Technical ability to support and maintain hardware and peripheral devices.
Managing and updating hardware assets database.
Deploying and Imaging end user computer hardware and deploying software packages.
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