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- Tasks: Coordinate facilities helpdesk operations and support administrative tasks for a dynamic team.
- Company: Join bet365, a leading online gambling company with a culture of creativity and innovation.
- Benefits: Flexible working hours, opportunities for growth, and a supportive environment.
- Why this job: Make a real impact in a fast-paced industry while developing your skills.
- Qualifications: Strong computer skills, customer service experience, and ability to work under pressure.
- Other info: Be part of a diverse team that values every individual and encourages personal development.
The predicted salary is between 36000 - 60000 £ per year.
At bet365, we\’re one of the world\’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.
We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.
Job Description
As a Facilities Helpdesk Coordinator you will use and maintain the CAFM system, allocating work to the relevant teams as well as supporting with general administrative tasks.
We are seeking a dynamic and highly motivated individual who thrives in a fast-paced environment, has a great telephone manner and excels at working collaboratively.
You will effectively assist the UK Facilities Services teams by managing the CAFM and Helpdesk software, alongside completing various administrative duties required by the department.
This position is offered on a full-time basis and will require a flexible approach to working hours. Shifts will be allocated on a rolling rota of any four days from seven, between the hours of 07:00 and 19:00, including bank holidays.
Qualifications
- Experience working with a CAFM system and Helpdesk is required.
- Ability to work under pressure and meet tight deadlines whilst maintaining attention to detail.
- Experience in Microsoft Office including Outlook and Excel.
- Ability to communicate at all levels with strong customer service skills, whilst acting as a point of contact for Facilities Services and other internal departments.
- Well organised and skilled in effective time management.
- Able to work as part of a team and independently without supervision.
Additional Information
- Acting as the first point of contact for the Business and external contractors.
- Monitoring of all mailboxes, CAFM and booking systems to support a 24/7 business operation.
- Supporting Facilities teams with administrative tasks.
- Allocating company pool vehicles and electric charging.
- Working alongside Engineering teams to create job plans.
- Completing end to end ownership of all high priority jobs raised.
At bet365, we\’re committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We\’re Never Ordinary, and we\’re always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.
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Facilities Helpdesk Coordinator employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Coordinator
✨Tip Number 1
Get to know the company inside out! Research bet365's culture, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Facilities Helpdesk Coordinator, you'll need to interact with various teams. Role-play common scenarios with a friend to boost your confidence and ensure you can handle queries like a pro.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with CAFM systems and Microsoft Office tools, especially Excel. Being able to demonstrate your proficiency during interviews can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the bet365 family. Good luck!
We think you need these skills to ace Facilities Helpdesk Coordinator
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with CAFM systems and any relevant software skills in your application. We want to see how you can bring your expertise to the Facilities Helpdesk Coordinator role!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and how they fit into our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences. Remember, attention to detail is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at bet365
✨Know Your CAFM System
Make sure you understand the basics of the CAFM system before your interview. Familiarise yourself with its functionalities and how it supports facilities management. This will show that you're proactive and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled customer queries in the past. Highlight your ability to communicate effectively at all levels, as this role requires strong customer service skills. Think of specific situations where you went above and beyond to help someone.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks, especially under pressure. Share strategies you use to stay organised, as this is crucial for a role that involves multiple administrative duties and tight deadlines.
✨Embrace Flexibility
Since the role requires a flexible approach to working hours, be prepared to discuss your availability and willingness to adapt. Show that you understand the dynamic nature of the job and are ready to take on challenges as they come.