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- Tasks: Lead a team to ensure smooth development and production operations.
- Company: Join a dynamic company focused on innovative tech solutions.
- Benefits: Enjoy hybrid working options and a supportive work culture.
- Why this job: Advance your career while fostering teamwork in a fast-paced environment.
- Qualifications: Experience in development support, strong problem-solving skills, and excellent communication required.
- Other info: Opportunity to coach and develop team members for career progression.
The predicted salary is between 43200 - 72000 £ per year.
A Development Support Team Leader, who will be at the forefront of our support initiatives, playing a pivotal role in guiding and leading our development support professionals. Your primary focus will be ensuring the seamless operation of our development and production environments. This role is instrumental in providing timely and effective support, resolving critical incidents, and ensuring our various development pipelines are running as smoothly as possible. You will be a highly motivated and skilled professional who is eager to advance in their career. You will excel in fostering teamwork and thrive in a fast-paced environment. This role is eligible for inclusion in the Company’s hybrid working from home policy.
Preferred Skills, Qualifications and Experience
- Proven experience in a development or technical support role.
- Strong problem solving and decision-making skills.
- Excellent communication and interpersonal abilities.
- Experience liaising with infrastructure and operational teams.
- Commercial experience with people management.
Main Responsibilities
- Coordinating infrastructure systems and operations, including server patching and hardware fault resolution.
- Monitoring server health, alarm statuses and system capacity.
- Performing trend analysis for system performance.
- Completing daily, weekly and monthly server and infrastructure checks.
- Working with other teams, maintaining playbooks and standard operating procedures.
- Organising firewall changes and connectivity issues, whilst troubleshooting server-related incidents and problems.
- Resolving P1 and P2 critical incidents.
- Supporting release management, including building and deploying application releases.
- Communicating change control activities, as well as conducting post-live system checks.
- Coaching and developing team members to ensure progression plans are agreed upon and completed.
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Development Support Team Lead, Martech & PAM
✨Tip Number 1
Familiarise yourself with the latest trends in development support and Martech. Understanding the tools and technologies we use will give you an edge during discussions and interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved critical incidents in previous roles. Be ready to discuss these scenarios in detail, as they demonstrate your capability to handle high-pressure situations.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into our company culture and expectations, which can be invaluable when tailoring your approach.
✨Tip Number 4
Prepare to discuss your experience in team management and development. Highlight how you've coached team members and contributed to their progression, as this aligns closely with our focus on fostering teamwork.
We think you need these skills to ace Development Support Team Lead, Martech & PAM
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in development or technical support roles. Emphasise your problem-solving skills and any experience you have with people management, as these are key for the Development Support Team Lead position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities listed, such as coordinating infrastructure systems and resolving critical incidents. Use specific examples to demonstrate your skills.
Highlight Communication Skills: Since excellent communication and interpersonal abilities are crucial for this role, ensure you provide examples of how you've successfully liaised with teams in the past. This could include experiences where you resolved issues or facilitated collaboration.
Showcase Leadership Experience: If you have experience coaching or developing team members, make sure to highlight this in your application. Discuss how you’ve helped others progress in their careers, as this is an important aspect of the Development Support Team Lead role.
How to prepare for a job interview at bet365
✨Showcase Your Technical Expertise
Be prepared to discuss your experience in development or technical support roles. Highlight specific examples where you've resolved critical incidents or improved system performance, as this will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Problem-Solving Skills
Since the role requires strong problem-solving abilities, think of scenarios where you've successfully tackled complex issues. Be ready to explain your thought process and the steps you took to reach a solution, as this will showcase your analytical skills.
✨Demonstrate Leadership Qualities
As a Development Support Team Lead, you'll need to foster teamwork and guide your team. Share experiences where you've coached or developed team members, and discuss how you approach people management to ensure everyone is progressing in their roles.
✨Prepare for Communication Scenarios
Excellent communication is key in this role. Prepare to discuss how you've effectively liaised with infrastructure and operational teams in the past. Consider examples where clear communication helped resolve issues or facilitated successful project outcomes.
