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- Tasks: Join us as a Development Support Engineer to ensure our gaming systems run smoothly and efficiently.
- Company: We're a leading company in the gaming industry, innovating games across platforms like Casino, Bingo, and Slots.
- Benefits: Enjoy hybrid work options and be part of a dynamic team focused on growth and innovation.
- Why this job: This role offers hands-on experience in a fast-paced environment with opportunities for personal and professional growth.
- Qualifications: Ideal candidates have technical support experience, strong problem-solving skills, and excellent communication abilities.
- Other info: Be ready to tackle challenges and make impactful decisions in a collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
Who we are looking for A Development Support Engineer, who will play a key role in the successful operation of our dynamic gaming environment and platform; contributing to the continued growth and innovation of our team. The Gaming Systems department are responsible for the development of our Company’s gaming related products, this encompasses Games, Casino, Bingo, Poker and Slots, including all iOS and Android variants. You will work alongside gaming developers, software testers and other teams within software development to ensure optimal performance, availability and reliability of our global-scale systems. Your primary focus will be on ensuring the seamless operation of our development and production environments, on-premises and in the cloud. The role is instrumental in providing timely and effective incident triage, platform operations, proactive maintenance and performance analysis and capacity management. Furthermore to enhance observability, supporting third party integrations and ensuring our development and automated testing pipelines run smoothly. This role is eligible for inclusion in the Company’s hybrid working from home policy. Preferred Skills, Qualifications and Experience Proven experience in a development or technical support role. Strong problem solving and decision making skills, with a keen eye for detail. Self-starter with the ability to learn quickly. Excellent communication and interpersonal abilities. Experience liaising across technical domains. Ability to make and act on decisions under pressure, resilience in challenging situations and adaptable to changing priorities. Main Responsibilities Triaging and resolving of critical incidents. Performing system performance analysis, capacity planning and monitoring checks. Supporting release management activities. Provisioning new platforms and creation of automated workflows. Coordinating of system changes and operations, including OS patching and upgrades. Troubleshooting server-related issues or hardware faults. Organising firewall and content delivery network changes and resolving network connectivity issues. Handling development environmental issues. Identifying technical and process areas for continual improvement, fostering modern engineering practices. Communicating change activities and conducting post-live system checks. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy – http://www.bet365careers.com/privacypolicy.pdf.
Development Support Engineer, Gaming Systems employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Development Support Engineer, Gaming Systems
✨Tip Number 1
Familiarize yourself with the gaming industry and the specific technologies used in gaming systems. Understanding the nuances of games, casino platforms, and mobile applications will give you an edge when discussing your experience and insights during interviews.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of past incidents you've triaged or resolved. Be ready to discuss how you approached these challenges and the impact of your solutions on system performance and reliability.
✨Tip Number 3
Showcase your ability to work under pressure by sharing experiences where you successfully managed critical incidents or tight deadlines. This will demonstrate your resilience and adaptability, which are crucial for this role.
✨Tip Number 4
Network with professionals in the gaming and tech support fields. Engaging with others in the industry can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Development Support Engineer, Gaming Systems
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Development Support Engineer position. Understand the key responsibilities and preferred skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in development or technical support roles. Be specific about your problem-solving skills and any instances where you've successfully triaged incidents or improved system performance.
Showcase Communication Skills: Since excellent communication and interpersonal abilities are crucial for this role, provide examples in your application that demonstrate how you've effectively liaised across technical domains or communicated complex information to non-technical stakeholders.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your understanding of the gaming industry and the specific challenges faced by the company. Mention your adaptability and resilience in challenging situations, as these traits are highly valued for this position.
How to prepare for a job interview at bet365
✨Show Your Technical Expertise
Be prepared to discuss your previous experience in development or technical support roles. Highlight specific projects where you successfully triaged incidents or improved system performance, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of challenging situations you've faced in past roles and how you resolved them. This could include incidents where you had to make quick decisions under pressure or adapt to changing priorities, showcasing your resilience and adaptability.
✨Communicate Effectively
Since the role involves liaising across technical domains, practice explaining complex technical concepts in simple terms. Good communication is key, so be ready to discuss how you’ve effectively collaborated with developers, testers, and other teams in the past.
✨Familiarize Yourself with Gaming Systems
Research the company's gaming products and platforms, including their approach to cloud operations and automated testing pipelines. Showing that you understand their environment and challenges will set you apart and demonstrate your genuine interest in the role.
