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- Tasks: Help global customers with their queries and resolve complaints through Live Chat and email.
- Company: Join a dynamic UK Customer Service team focused on exceptional customer experiences.
- Benefits: Enjoy competitive salary, annual bonuses, hybrid work options, and a day off for your birthday!
- Why this job: Kickstart your career with hands-on training and opportunities for growth into leadership roles.
- Qualifications: No experience needed; just bring your passion for customer service and willingness to learn.
- Other info: Flexible working hours and a supportive induction team to guide you from day one.
The predicted salary is between 21000 - 26000 £ per year.
Our UK Customer Service department is looking for customer-focused individuals to join us.
Experience is not always necessary; as from your very first day, you are learning and developing vital skills in our dedicated training centre. Your support continues with our specialised induction team, who welcome you with a comprehensive hands-on training program.
We know that career progression is important, therefore, we invest in you and your career. Our Advisors have the opportunity to be our future Instructors, Team Leaders and Supervisors.
With a worldwide customer base, the position requires a certain level of flexibility working any five days from seven typically between 07:00-20:30.
The starting salary for this position is competitive increasing to £26,208 per annum upon successful completion of training.
In return, we offer an annual bonus scheme, Company pension and a wide range of other benefits including a day off for your birthday.
This role is eligible for inclusion in the Company’s hybrid working from home policy.
Successful applicants will be required to provide proof of eligibility to work in the UK from their first day of employment.
Preferred Skills, Qualifications and Experience
- Excellent listening skills.
- Outstanding communicator.
- Passion for delivering exceptional customer service.
- Willingness to learn.
- Attention to detail.
- Ability to multi-task.
- Effective problem solver.
- Competent computer, literacy and numeracy skills.
Main Responsibilities
- Assisting our global customers with their queries.
- Providing a first time resolution to customer queries.
- Using internal tools to assist and take ownership of customer enquiries.
- Resolving customer complaints.
- Liaising with internal departments.
- Escalating queries where necessary.
- Investigating issues thoroughly.
- Promoting safer gambling.
- Maintaining awareness of policies, procedures and licensing requirements.
- Communicating with customers via Live Chat and email.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at
Customer Service Advisor employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your answers during the interview and show that you're a great fit for our team.
✨Tip Number 2
Practice your communication skills! Since this role requires outstanding communication, consider role-playing common customer service scenarios with a friend to build your confidence in handling various situations.
✨Tip Number 3
Show your passion for customer service by sharing personal experiences where you went above and beyond to help someone. This will demonstrate your commitment to delivering exceptional service.
✨Tip Number 4
Be prepared to discuss how you handle multitasking and problem-solving. Think of specific examples from your past experiences that highlight these skills, as they are crucial for success in this role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience, even if it's informal. Emphasize your ability to communicate effectively and your passion for helping others.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've demonstrated excellent listening skills and problem-solving abilities in past experiences.
Highlight Your Willingness to Learn: Since experience is not always necessary, emphasize your eagerness to learn and develop new skills. Mention your adaptability and readiness to engage in the comprehensive training program offered.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that your contact information is correct. A polished application reflects attention to detail.
How to prepare for a job interview at bet365
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share any relevant experiences, even if they are not directly related to a job, that demonstrate your commitment to helping others.
✨Demonstrate Your Listening Skills
During the interview, practice active listening. This means not only hearing what the interviewer says but also responding thoughtfully. This will showcase your excellent listening skills, which are crucial for a Customer Service Advisor.
✨Highlight Your Willingness to Learn
Since the company values individuals who are eager to learn, be prepared to discuss how you approach learning new skills. Mention any past experiences where you successfully adapted to new challenges or environments.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer queries or complaints. Think of examples from your past where you effectively solved problems, and be ready to explain your thought process during those situations.
