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- Tasks: Assist global customers with queries and provide first-time resolutions.
- Company: Join bet365, a leading name in the gambling industry.
- Benefits: Enjoy an annual bonus, pension scheme, and a day off for your birthday.
- Why this job: Kickstart your career with hands-on training and clear progression opportunities.
- Qualifications: No experience needed; just a willingness to learn and good communication skills.
- Other info: Flexible working hours and hybrid work options available.
The predicted salary is between 24000 - 36000 ÂŁ per year.
bet365 Stoke-On-Trent, England, United Kingdom
Customer Service Advisor
bet365 Stoke-On-Trent, England, United Kingdom
Our UK Customer Service department is looking for customer-focused individuals to join us.
As a Customer Service Advisor, you will become part of an exciting, fast-paced, customer orientated team with plenty of opportunities for progression
Experience is not always necessary; as from your very first day, you are learning and developing vital skills in our dedicated training centre. Your support continues with our specialised induction team, who welcome you with a comprehensive hand-on training program.
We know that career progression is important, therefore, we invest in you and your career where our Advisors have the opportunity to be our future Instructors, Team Leaders and Supervisors.
With a worldwide customer base, the position requires a certain level of flexibility working any five days from seven typically working between 07:00-20:30.
In return, we offer an annual bonus scheme, Company pension and a wide range of other benefits including a day off for your birthday.
This role is eligible for inclusion in the Company’s hybrid working from home policy.
Successful applicants will be required to provide proof of eligibility to work in the UK from their first day of employment.
Preferred Skills, Qualifications and Experience
- Willingness to learn.
- Ability to multi-task.
- Competent computer, literacy and numeracy skills.
Main Responsibilities
- Assisting our global customers with their queries.
- Providing a first time resolution to customer queries.
- Using internal tools to assist and take ownership of customer enquiries.
- Resolving customer complaints.
- Liaising with internal departments.
- Escalating queries where necessary.
- Investigating issues thoroughly.
- Maintaining awareness of policies, procedures and licensing requirements.
- Communicating with customers via Live Chat, Email and Telephone.
To apply send a copy of your CV with covering letter quoting the position reference CSAD0725 or click on the link to apply.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found on the bet365careers website.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
-
Industries
Gambling Facilities and Casinos
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Customer Service Advisor employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on bet365. Understand their values, culture, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try out some common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle customer queries and complaints during the interview.
✨Tip Number 3
Be ready to showcase your skills! Think about examples from your past experiences where you've demonstrated multi-tasking or problem-solving. These stories can really make you stand out as a candidate who can thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, it shows that you’re proactive and keen to join the bet365 family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience. We want to see how you can bring value to our team, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your skills align with what we’re looking for. Keep it friendly and professional – we love a personal touch!
Show Your Willingness to Learn: Since we value growth and development, make sure to mention your eagerness to learn new skills. Whether it's through previous jobs or personal experiences, let us know how you’ve embraced learning in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, plus you’ll get all the latest updates on your application status. Let’s get started on this journey together!
How to prepare for a job interview at bet365
✨Know the Company
Before your interview, take some time to research bet365. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle queries and complaints is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or provided excellent service. This will demonstrate your capability to thrive in a customer-focused environment.
✨Practice Multi-tasking Scenarios
Given the fast-paced nature of the role, practice handling multiple tasks at once. You might be asked how you would manage several customer inquiries simultaneously. Think of strategies that have worked for you in the past and be ready to share them.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, career progression opportunities, or what a typical day looks like for a Customer Service Advisor. This shows your enthusiasm and helps you gauge if the role is right for you.