At a Glance
- Tasks: Assist global customers with queries and provide first-time resolutions.
- Company: Join bet365, a leading name in the gambling industry.
- Benefits: Enjoy an annual bonus, pension scheme, and a day off for your birthday.
- Other info: Flexible working hours and hybrid work options available.
- Why this job: Kickstart your career with hands-on training and clear progression opportunities.
- Qualifications: No experience needed; just a willingness to learn and good communication skills.
The predicted salary is between 24000 - 36000 £ per year.
bet365 Stoke-On-Trent, England, United Kingdom
Customer Service Advisor
bet365 Stoke-On-Trent, England, United Kingdom
Our UK Customer Service department is looking for customer-focused individuals to join us.
As a Customer Service Advisor, you will become part of an exciting, fast-paced, customer orientated team with plenty of opportunities for progression
Experience is not always necessary; as from your very first day, you are learning and developing vital skills in our dedicated training centre. Your support continues with our specialised induction team, who welcome you with a comprehensive hand-on training program.
We know that career progression is important, therefore, we invest in you and your career where our Advisors have the opportunity to be our future Instructors, Team Leaders and Supervisors.
With a worldwide customer base, the position requires a certain level of flexibility working any five days from seven typically working between 07:00-20:30.
In return, we offer an annual bonus scheme, Company pension and a wide range of other benefits including a day off for your birthday.
This role is eligible for inclusion in the Company’s hybrid working from home policy.
Successful applicants will be required to provide proof of eligibility to work in the UK from their first day of employment.
Preferred Skills, Qualifications and Experience
- Willingness to learn.
- Ability to multi-task.
- Competent computer, literacy and numeracy skills.
Main Responsibilities
- Assisting our global customers with their queries.
- Providing a first time resolution to customer queries.
- Using internal tools to assist and take ownership of customer enquiries.
- Resolving customer complaints.
- Liaising with internal departments.
- Escalating queries where necessary.
- Investigating issues thoroughly.
- Maintaining awareness of policies, procedures and licensing requirements.
- Communicating with customers via Live Chat, Email and Telephone.
To apply send a copy of your CV with covering letter quoting the position reference CSAD0725 or click on the link to apply.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found on the bet365careers website.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Customer ServiceIndustries
Gambling Facilities and Casinos
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#J-18808-LjbffrCustomer Service Advisor in Stoke-on-Trent employer: bet365
At bet365, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Stoke-On-Trent where customer service excellence is at the heart of our operations. Our commitment to employee development is evident through comprehensive training programmes and clear pathways for career progression, ensuring that every Customer Service Advisor can aspire to roles such as Team Leaders or Supervisors. With attractive benefits including an annual bonus scheme, a company pension, and a day off for your birthday, we foster a supportive culture that values flexibility and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Stoke-on-Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at bet365. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like bet365 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to bet365:Your cover letter is your chance to shine! Tell us why you want to work at bet365 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at bet365!
How to prepare for a job interview at bet365
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
