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- Tasks: Help customers via Live Chat, phone, and email with account queries.
- Company: Join a dynamic team at a leading online betting company in Stoke-on-Trent.
- Benefits: Enjoy hybrid working options and a rewarding night shift schedule.
- Why this job: Perfect for those who love fast-paced environments and want to grow their career.
- Qualifications: Fluent in Mandarin; English skills required; customer service passion is a must.
- Other info: Work 7 nights on, 7 off; proof of UK work eligibility needed.
The predicted salary is between 28800 - 43200 £ per year.
As a Chinese Language Customer Service Advisor you will join the Asian Customer Service team to support the Company’s operation at our offices based in Stoke-on-Trent. We are keen to welcome candidates who are passionate about delivering high quality service whilst working in a fast paced, rewarding environment with fantastic opportunities for progression. Candidates must be prepared to work nights on a 7 on 7 off basis. The role is eligible for inclusion in the Company’s hybrid working policy where you will have the option to work up to three shifts from home. Successful applicants will need to provide proof of eligibility to work in the UK. Preferred Skills, Qualifications and Experience Fluent in Mandarin with excellent written Chinese communication skills. Ability to speak Cantonese is an advantage but not essential. Good verbal and written communication skills in English. Passion for delivering outstanding customer service. Ability to problem solve. Competent literacy and numeracy skills. Main Responsibilities Assisting our global customer base via Live Chat, telephone and email. Supporting customers with a wide variety of account queries including payment, login, verification and bet queries. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at https://www.bet365careers.com/en/privacypolicy.pdf
Chinese Language Customer Service Advisor (Night Shift) employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chinese Language Customer Service Advisor (Night Shift)
✨Tip Number 1
Make sure to highlight your fluency in Mandarin and any experience you have in customer service roles. This will show us that you have the necessary language skills and a passion for helping customers.
✨Tip Number 2
Familiarize yourself with common customer service scenarios, especially those related to account queries. Being prepared to discuss how you would handle specific situations can set you apart during the interview.
✨Tip Number 3
Since this role involves night shifts, be ready to discuss your availability and how you manage working during those hours. Showing that you are adaptable and committed to the schedule is key.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for will help you align your answers with our expectations and demonstrate your enthusiasm for joining our team.
We think you need these skills to ace Chinese Language Customer Service Advisor (Night Shift)
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in Mandarin and any proficiency in Cantonese. Provide specific examples of how you've used these language skills in previous roles, especially in customer service.
Showcase Customer Service Experience: Detail your experience in customer service roles. Mention specific situations where you delivered outstanding service or resolved complex issues, as this aligns with the company's focus on high-quality service.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the job description. Use keywords from the listing, such as 'problem-solving' and 'communication skills', to demonstrate that you meet their requirements.
Proof of Eligibility: Prepare to provide proof of your eligibility to work in the UK. This could include documents like your passport or visa, so have them ready to submit if requested.
How to prepare for a job interview at bet365
✨Showcase Your Language Skills
Since fluency in Mandarin is crucial for this role, be prepared to demonstrate your language proficiency during the interview. You might be asked to engage in a conversation or respond to customer queries in Mandarin, so practice speaking clearly and confidently.
✨Highlight Customer Service Experience
Emphasize any previous experience you have in customer service roles. Share specific examples of how you handled challenging situations or provided exceptional service, as this will show your passion for delivering outstanding customer support.
✨Prepare for Problem-Solving Scenarios
Expect to encounter questions that assess your problem-solving abilities. Think of scenarios where you successfully resolved customer issues and be ready to explain your thought process and the steps you took to find a solution.
✨Understand the Company Culture
Research the company and its values before the interview. Understanding their commitment to high-quality service and fast-paced environment will help you align your answers with what they are looking for in a candidate.
