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- Tasks: Help customers via Live Chat, phone, and email with account queries.
- Company: Join a dynamic team in Stoke-on-Trent focused on high-quality service.
- Benefits: Enjoy hybrid work options and a rewarding night shift schedule.
- Why this job: Great opportunity for growth in a fast-paced, supportive environment.
- Qualifications: Fluent in Mandarin; English skills required; customer service passion essential.
- Other info: Work 7 nights on, 7 off; proof of UK work eligibility needed.
The predicted salary is between 24000 - 36000 £ per year.
As a Chinese Language Customer Service Advisor you will join the Asian Customer Service team to support the Company’s operation at our offices based in Stoke-on-Trent.
We are keen to welcome candidates who are passionate about delivering high quality service whilst working in a fast paced, rewarding environment with fantastic opportunities for progression.
Candidates must be prepared to work nights on a 7 on 7 off basis.
The role is eligible for inclusion in the Company’s hybrid working policy where you will have the option to work up to three shifts from home.
Successful applicants will need to provide proof of eligibility to work in the UK.
Preferred Skills, Qualifications and Experience
- Fluent in Mandarin with excellent written Chinese communication skills.
- Ability to speak Cantonese is an advantage but not essential.
- Good verbal and written communication skills in English.
- Passion for delivering outstanding customer service.
- Ability to problem solve.
- Competent literacy and numeracy skills.
Main Responsibilities
- Assisting our global customer base via Live Chat, telephone and email.
- Supporting customers with a wide variety of account queries including payment, login, verification and bet queries.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at
Chinese Language Customer Service Advisor (Night Shift) employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chinese Language Customer Service Advisor (Night Shift)
✨Tip Number 1
Make sure to highlight your fluency in Mandarin and any experience you have in customer service roles. This will show us that you have the necessary language skills and a passion for helping customers.
✨Tip Number 2
Familiarize yourself with common customer service scenarios, especially those related to account queries. Being prepared to discuss how you would handle specific situations can set you apart during the interview.
✨Tip Number 3
Since this role involves night shifts, be ready to discuss your availability and how you manage working during unconventional hours. Showing that you are adaptable and committed can make a strong impression.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for and being able to articulate how you align with our mission can demonstrate your enthusiasm for joining our team.
We think you need these skills to ace Chinese Language Customer Service Advisor (Night Shift)
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in Mandarin and any proficiency in Cantonese. Provide examples of how you've used these skills in previous roles, especially in customer service settings.
Showcase Customer Service Experience: Detail your experience in delivering high-quality customer service. Use specific examples that demonstrate your problem-solving abilities and how you handle various customer queries effectively.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the job description. Mention your passion for customer service and your ability to thrive in a fast-paced environment, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, particularly in your written Chinese and English communication, as this reflects your attention to detail.
How to prepare for a job interview at bet365
✨Showcase Your Language Skills
Since fluency in Mandarin is crucial for this role, be prepared to demonstrate your language proficiency during the interview. You might be asked to engage in a conversation or answer questions in Mandarin, so practice speaking clearly and confidently.
✨Highlight Customer Service Experience
Emphasize any previous experience you have in customer service roles. Share specific examples of how you've handled customer queries or resolved issues, showcasing your passion for delivering outstanding service.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios that test your problem-solving abilities. Think about how you would approach common customer issues and be ready to explain your thought process clearly.
✨Understand the Company Culture
Research the company and its values before the interview. Understanding their commitment to high-quality service and fast-paced environment will help you align your answers with what they are looking for in a candidate.
